Handling a Chaotic Work Environment: How Prioritize Work and Make Smart Decisions Under Pressure
  • CODE : AMYJ-0010
  • Duration : 60 Minutes
  • Level : Intermediate
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Amy J. Keely is an award-winning supply-chain marketer with over twenty years of business experience working for small businesses as well as billion-dollar corporations - in a variety of industries – primarily within the disciplines of marketing and operations.

Amy’s specialty areasinclude supply chain marketing, generational workforce management, small to midsized business growth, and healthcare advocacy. She holds a Bachelor of Arts in English from the University of Michigan with an influence in psychology and communication, and attended Cambridge University in the UK for International Studies. She also holds a Master’s in Business Administration (MBA), a Master of Education (M.Ed.); and a Ph.D. ABD in Philosophy, Aesthetics, and Art Theory.

Her successful marketing campaigns have resulted in earning the highly prestigious industryawards of the American Marketing Association Award and Silver Microphone Award. Amy has traveled extensively throughout the U.S. and globally to countries in Europe and India. It has helped her have a deeper understanding of various cultures in global business.

She has taught classes at both business colleges and art schools in the following disciplines: Management, Business/Business Law, Marketing (Advertising/Digital Media, Public Relations, Sales, Customer Service), Human Resources, English, Communications, Photography, and Fashion Merchandising (Consumer Behavior, Visual Merchandising, Import/Export Taxation, Inventory & Stock Control, Forecasting, etc.).

In addition to published case studies written for the workforce management industry, she is a published author from one of her Ph.D. papers titled The Evaluation or Valuation of Art: An Artist’s Dilemma. Her peer reviewed paper was published in the International Journal of Art and Art History. She is a keynote speaker at major events and conferences as well as being invited to speak at a TEDx event at Grand Valley State University.




Two of the key strategies for dealing with a chaotic workplace are organization and implementing processes. Being organized and creating processes streamlines the workload and enables leadership to prioritize and delegate tasks.

This involves identifying the most important tasks and focusing on them first. This allows management to establish clear goals and deadlines for employees, makes the workload more manageable, and ensures crucial tasks are completed on time.

By attending a class on managing workplace chaos, managers will attain valuable knowledge, skills, and techniques for that will help them effectively work through any uncertainties or conflicts in the workplace while giving them the tools they need to promote team cohesion. This course will also teach them how to manage the working environment while enhancing their managerial leadership capabilities.

Students will walk away with the necessary tools to adapt in situations that require resilience, confidence, and sustainability to inspire their team during difficult times

Areas Covered

  • Create a list of tasks and prioritize them: One of the key strategies for dealing with a chaotic workplace is prioritizing and organizing tasks. Prioritization allows employees to allot their time and resources efficiently. This can reduce the feeling of being inundated, allowing them to make progress despite the chaos.
  • Improve Communication and Teamwork: Lack of effective communication can contribute to workplace chaos. Circumventing this requires organizations to focus on improving channels of communication and implementing processes. This includes but is not limited to regular team meetings, integrating project management software, and an open-door policy that encourages communication among team members. This will simultaneously foster a sense of unity and cooperation.
  • Implement Effective Time Management Techniques: Effective time management is crucial for dealing with a chaotic workplace. Companies and their employees should focus on setting realistic deadlines and effective time management techniques. This can involve creating schedules, breaking tasks into manageable steps, and utilizing productivity tools and techniques such as to-do lists and time-blocking.
  • Establishing Clear Roles and Responsibilities: Clarity in roles and responsibilities is essential for managing chaos in the workplace. Organizations should ensure each employee has a defined role and understands their responsibilities. This includes clearly defining job descriptions and expectations. When employees clearly understand their roles, they can work more confidently and efficiently. It is also important to establish accountability to ensure that tasks are properly delegated and completed. This reduces confusion, duplication of efforts, and potential conflicts while creating a more organized and streamlined work environment.
  • Stress Management and Self-Care: Dealing with a chaotic workplace can take a toll on employees’ well-being. To effectively manage stress and prevent burnout, it is important to prioritize stress management and practice self-care. Stressed-out workers are less productive in the workplace and have a higher rate of absenteeism.

Who Should Attend

  • Small and Mid-level Business Owners (500 employees or less)
  • Corporate Leadership (500+ employees)
  • Sales Managers and others in Leadership Roles
  • Human Resource Professionals
  • Corporate Account Managers and their Operational Leadership

Why Should You Attend

Managers should attend these meetings because it will give them the tools they need to avoid the unnecessary pitfalls of a chaotic environment. Although a chaotic work environment is sometimes referred to as “fast-paced”, it is stressful and toxic. Chaos in the workplace is bad for your entire team and bad for your bottom line.  It sets leadership up for failure, and it makes for an unpleasant work experience.

Some of the situations this course will help you avoid are:

  • The squeaky wheel gets the grease: This is when your team is constantly in reaction mode or as I like to refer to it putting out fires. Everyone must “drop everything” when an urgent request comes in. The person who complains the loudest gets what they want.
  • Lack of Structure: Your team is constantly “busy” but nothing is getting done. The team is continuously scrambling without direction. They become so used to being in a crisis mode that if they are not fiendishly rushing to get something done, they have either overlooked something or they will be construed as lazy or not committed to their job.
  • Inability to Improve: The team is laser-focused on urgent tasks; they don’t have an opportunity to create processes, streamline the workload, and plan ahead for future projects, Consequently neglecting to implement procedures that would help them work smarter and not harder.

  • $160.00



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