Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient.

After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear and effective emails.

Learning Objectives

Who Should Attend

This webinar is designed for professionals at all levels who wish to obtain better results from their written business communication

Topic Background

The way you write and respond to emails and other documentation reveals much about your credibility and professionalism. It can make a difference between someone understanding your point of view, and agree with you, or not. It can also make the difference between someone interpreting your message the way you intended, and completely misunderstanding you. Enhancing your credibility through written communication requires developing a reader-centered style that compels the reader to take action, whether it is through email or written proposals.

Business Writing for Results helps you learn how to confidently communicate via writing, to successfully achieve your goals.