The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca-Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted with government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity, and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers, and team leaders improve performance.
He
has appeared hundreds of times on radio and television interview
programs to discuss mergers and acquisitions (how to manage and survive
them), project management, sales, customer service, effective workplace
communication, management, handling rapid personal and organizational
change and other topical business issues. He has served or is currently
serving as a board member of the International Association of
Facilitators, Sales and Marketing Executives International, American
Management Association, American Society of Training and Development,
Institute of Management Consultants, American Society of Association
Executives, Meeting Professionals International and National.
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.
Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.
Areas Covered
1. Effective listening / Understanding before being understood
- What is the Value of Listening?
- Why People don’t listen and the consequences?
- How to listen effectively and actively?
- Practice listening exercise
- Responsibility of the communicator in being heard
2. Constructive Feedback / Gaining advice while avoiding conflict
- The Value of Constructive Feedback
- Why People Don’t Give Feedback and the Consequences?
- How to Give Constructive Feedback?
- Practice Feedback Exercise
- Guidelines for the Feedback Receiver
3. Resolving Conflicts / Dealing with Others’ Resistance
- The Nature of resistance
- Types of resistance
- Typical responses to resistance
- Approaching resistance and how to deal with It
- The keys to effectively resolving conflicts
4. Making coaching work / providing guidance for improving performance
- Characteristics of effective coaches
- How to coach effectively
- The Value of careful listening in coaching
- Being an effective role model
- Using coaching to improve performance
Course Level - All Levels
Who Should Attend
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Why Should You Attend
By attending, you will understand how to even more effectively:
- Listen actively
- Receive and provide constructive feedback
- Resolve conflicts
- Coach and mentor
Are you concerned about how others are receiving you as a manager? Wasting?
Could you use a communication skills “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging? Would you like to leverage your value to your manager and to your organization?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our teams members’ and team’s performance, adding to the bottom-line!
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$200.00
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