Managing Diverse Communication Styles
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Speaker : SUZANNE BLAKE
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When : Tuesday, February 11, 2025
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Time : 03 : 00 PM EST
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Suzanne Blake, PCC, is an award-winning International Coach Federation (ICF) Professional Certified Coach and Global Human Resource leader with 28+ years of experience in Executive, Career, Talent Management and Productivity Coaching, with a focus on Corporate Soft Skills, Management Training, as well as Human Resources development.
Her specialties include Career Development and Leadership/Talent Development Coaching and Training, Soft Skills and Productivity Training and ADHD Coaching.
Her warm and engaging style fosters collaboration, pinpointing root causes and action steps for sustainable change.
Her coaching and training work has been profiled in a variety of respected media venues, including The New York Times, The Boston Globe, The Today Show, NPR, Smart Money Magazine, MSN.com, as well as numerous other media venues.
Blake Coaching and Consulting, LLC : Suzanne served as Director of Learning and Development and Coaching for one medium size and one smaller start-up IT companies. She continues to deliver high impact trainings for numerous companies, as well as consulting to companies wanting to build out their Learning and Development departments.
Suzanne’s consulting and training client list includes:
- Amica Insurance
- Anthem Blue Cross and Blue Shield
- Arnold Worldwide Advertising
- Berry Construction
- Children’s Hospital Boston
- Deloitte, LLC
- eClinicalWorks Healthcare IT (US and Asia)
- EMC Corporation (US and Scandinavia)
- Fortune 500 Manufacturing Company
- Massachusetts and Connecticut State Departments of Education
- Metro West Boston Toast Master’s Leadership Group
- Oprah/Oxygen TV Ad Club Leadership Forum
- The Massachusetts Senior Women’s Bar Association
- Steve Madden
- Synthes (US and Switzerland)
- University of Massachusetts Medical School
- Verizon Corporation
Some people prefer more direct communication, while others prefer a more indirect approach. Some people’s main focus is on action and results, some on enthusiasm and influence, some more mediating and connection, and some on data and problem-solving. We may judge others for not having the same strengths or communication focus as ourselves, thereby creating false assumptions and division in relationships.
If our primary focus and style are different than others we work or live with, finding ways to bridge communication gaps is key to collaboration and productivity. Understanding and appreciating the different nuances of others can help us adjust our expectations and approach for more cooperation and teamwork.
Areas Covered
- Assess the strengths and limitations of your dominant communication styles
- Learn to manage relationships with diverse communication styles
- Understand and maximize communication strengths
- Upgrade communication skills to mitigate communication limitations
- Become stronger employees and leaders through knowledge of diverse styles
Enhance relationships with clients and colleagues, and manage up and down with more effectiveness and influence
Who Should Attend
Individual contributors, managers, leaders, sales, and customer service or client-facing roles, project managers, compliance, emerging professionals
Why Should You Attend
In the multitude of communications in our personal and professional lives, we often find it easier to communicate and negotiate with people with communication styles similar to our own 1-2 preferred styles. We may not be able to connect with people with different communication styles because they have different priorities and a different “lense” of viewing the world then we do.
However, we can learn to understand the focus and preferences of differing styles (results, connection, or data preferences). Participants will learn to adjust their preferred communication style so they find common ground and build more productive and harmonious relationships.
Participants dramatically increase their communication IQs by examining their own and others’ communication styles using the Personal Coaching Styles Inventory (PCSI). Similar to the popular DiSC instrument, the Personal Coaching Styles Inventory provides an understanding of the various styles and helps individual contributors, managers, and leaders to leverage and adapt their styles to communicate more effectively with clients, team leads, and colleagues.
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$160.00
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