Secrets of the Staffing Fix - Solving the Employee Training, Retention and Motivation Challenge
As an international event speaker, coach, MC and author, Bruce Lee brings the experience of a solid business leadership and entrepreneur /ownership background from a good cross section of industry for 40 + years.
- Charter Bank branch management and Alberta Manager for the VISA credit card Division of a Canadian Bank,
- Senior marketing representative for a fully integrated Canadian oil and gas company, charged with increasing market share and building new service stations
- Senior executive recruiter with an office in England
- Owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business.
As an implementation specialist for Custom Learning Systems, he enjoys working with health care clients all across North America and is developing a new platform that supports immediate patient feedback
On a personal note, he is very active at the Board level in community and sport organizations, manages successful election campaign, and is a regular blood donor - 520 times and still counting!
Bruce has been providing education keynotes, workshops and webinars all across North America full time for the past 30 years. Bruce is passionate on working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles and tools to support the content and measure skill levels. Recent clients include health care organizations, education systems, accounting and CEO groups.
The focus is always on improving engagement and team building with the added value of aligning corporate strategy to create high performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge. A free PDF version of this book is one of the many complimentary resources Bruce offers at the conclusion of every webinar. There is also a special series of complimentary resources offered if you are in health care.
This webinar has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
For any further assistance please contact us at support@grceducators.com
Who needs more customers? Who needs more staff?
Current and future labor shortages will continue to drag down your company’s growth, performance, profitability and your ability to keep customers coming back – and doing more business with you. When employees know that what they do matters, regardless of their position in the company, teamwork, engagement, and productivity go up – and the measure is as high as 40%, at little to no extra cost. When employees continually operate from their strengths, and know that they are the company to the customer, the increase can be even greater. This is exactly what exceptional leaders know that average managers do not, when it comes to employee training, retention, and motivation.
As leaders, we often think that employees work for money, above all else, leading us to believe that we have no influence over their motivations. But the good news is that money isn't the biggest motivator after all. Research shows three non-cash motivators – praise from immediate managers, attention from top managers, and a chance to lead projects – were just as or even more effective motivators than cash bonuses, a pay raise or stock options. While a financial incentive may provide a short-term boost, praise, recognition and career advancement are all far more powerful in the long term. So sure, money is important. And it only goes so far.
Every organization needs fully engaged, caring, committed and empowered employees in order to grow the business, improve the measure of customer satisfaction and succeed. Accountability with engagement equals profitability. With the right skills, education and encouragement, you will build and sustain champions for current and new projects to grow the company. If you are suffering from the ‘productivity puzzle,’ the slowing of employee productivity in spite of improved technology, this will boost the results.
Learning Objectives
- Create "Raving Fans" for your business from exceptional customer satisfaction
- Adapt the 5 fundamental qualities of leadership that inspire and engage your talent
- Get a clear understanding of the 3 keys to improving productivity, retention and morale called S.A.M.
- Setting high expectations
- Acknowledgement and
- Making a difference by believing in people’s future - Embrace the three questions to ask yourself every day to reach your goals
- Model what sets exceptional leaders apart from poorer performers
- Understand the 2 main reasons of employee turnover and how to remedy it
Bonus: Receive and test drive the four self-tests that measure and support engagement, retention, and long-term loyalty
- Self-Test: Rating Your Soft Skill Leadership Attributes (employee loyalty focus)
- Self-Test: Confidential Leadership Empowerment Survey (employee retention)
- COACH – Coaching Skills Self-Assessment (how to coach, empower, be coached)
- My L.I.S.T. – how to get to know the driving/ motivation side of an employee
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$200.00
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