How to Write Better Emails
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Speaker : DEV STRISCHEK
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When : Monday, October 07, 2024
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Time : 01 : 00 PM EST
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A frequent speaker, instructor, advisor and writer on credit risk and commercial banking topics and issues, Martin J. "Dev" Strischek is principal of Devon Risk Advisory Group based near Atlanta, Georgia. Dev advises, trains, and develops for financial organizations risk management solutions and recommendations on a range of issues and topics, e.g., credit risk management, credit culture, credit policy, credit and lending training, etc.
Dev also served as a member of the Financial Accounting Standards Board’s (FASB’s) Private Company Council (PCC). PCC’s purpose is to evaluate and recommend to FASB revisions to current and proposed generally accepted accounting principles (GAAP) that are more appropriate for privately held firms.
Dev is the former SVP and senior credit policy officer at SunTrust Bank, Atlanta. He was responsible for developing, implementing, and administering credit policies for SunTrust’s wholesale lines of business--commercial, commercial real estate, corporate investment banking, capital markets, business banking and private wealth management. He also spent three years as managing director and credit approver in SunTrust’s Florida commercial lending and corporate investment banking areas, respectively. Prior to SunTrust, Mr. Strischek was chief credit officer for Barnett Bank’s Palm Beach market. Besides stints at other banks in Florida, Kansas City, and Ohio, his experiences outside of banking include CFO of a Honolulu construction company, combat engineer officer in the U.S. Army, and college economics instructor in Hawaii, Missouri, and Florida.
A graduate of Ohio State University and the ABA Stonier Graduate School of Banking, he earned his M.B.A. from the University of Hawaii. Mr. Strischek serves as an instructor in the American Bankers Association's (ABA) Advanced Commercial Lending School and ABA’s Stonier Graduate School of Banking, and he has also taught at the Southwest Graduate School of Banking, RMA Florida Chapter Commercial Lending School, the Wisconsin Banking School, and the Pacific Coast Banking School.
His school, conference, and workshop audiences have included participants drawn from the ABA, RMA, OCC, Federal Reserve, FDIC, FFIEC, SBA, the Institute of Management Accountants (IMA) and the AICPA. Recent conference presentations have ranged from the new GAAP accounting principles for revenue recognition, lease capitalization, and current expected credit losses (CECL) to commercial real estate concentration management, from character in lending to leveraged lending, from credit risk management techniques and tools to why EBITDA doesn’t spell cash flow.
Mr. Strischek has written over 200 articles about credit risk management, financial analysis and related subjects for the ABA’s Commercial Insights, the Risk Management Association’s RMA Journal, and other business professional journals. He is the author of Analyzing Construction Contractors and its related RMA workshop. A past national chair of RMA and former RMA Florida Chapter president, Dev served as a member of the RMA Journal’s advisory board and as an ex-officio board member of the Florida and Atlanta RMA chapters. Finally, he has consulted on credit risk and policy issues with banks in Morocco, Egypt, and Angola through the US State Department’s Financial Service Volunteer Corps (FSVC).
Good writing takes practice, but many schools have reduced the time spent on formal writing-especially practical grammar, accurate spelling, appropriate punctuation, logical development, etc. This course can’t fill that kind of educational vacuum, but it can help participants improve on the skills they do have. In this course you will learn:
- How to write more focused, professional communications and emails?
- How to improve response rates to proposals and requests?
- How to write more concisely and succinctly in any medium?
Email has emerged as a primary medium for internal as well as external contact with associates and clients, respectively, so email guidance is especially valuable if you work on a team that uses email as a major communication tool, you are managing a group or division that communicates via email, your staff sends emails that are too vague, too dense, or too many, or you have a difficult time getting prompt responses to the emails you send.
Finally, this is a webinar useful to many areas of your organization not just lenders and credit approvers, not just credit analysts and loan reviewers, but also auditors, loan administrators, marketing, retail, operations anyone who has to explain or convince others that what they are saying makes sense.
Areas Covered
- Eliminate puffy and ambiguous words and phrases and replace them with sharper, clearer alternatives
- Understand how to tighten writing into more readable and understandable documentation by eliminating unnecessary, redundant, and superfluous words and phrases
- Build stronger, easy-to-understand explanations and recommendations with more focus on sequential, logical constructions—less is usually more
- Support these objectives with appropriate before-and-after examples
- Write consistent, professional, well-formatted emails
- Increase email response rates with clearer, more focused emails that improve productivity
Who Should Attend
Anyone who writes internal memos, reports, analyses, etc., or communicates with individuals and entities external to the organization, e.g., clients, customers, vendors, regulators, etc.:
- Credit Analysts
- Credit Managers
- Loan review officers
- Work-out officers
- Commercial lenders
- Credit Risk Managers
- Chief Credit Officers
- Senior Lenders
- Senior Lending Officer
- Bank Director
- Chief Executive Officer
- President
- Board Chairman
- Support functions in the organization:
- Human resources
- Marketing
- Branch staffs
- Accounting and finance
- Administrative staff members
- Call center employees
Why Should You Attend
Emails are a core business communication tool. The speed and volume of email have dramatically changed business communication. The not-so-old standards for professional correspondence have evolved and will continue to do so. Employees need to know the best strategies to communicate effectively. An effective business email is easily understood, but it is not so easily written.
We have all received poorly written emails. These emails are unclear, and ambiguous and often get ignored. They can cause confusion. They can also be detrimental to business if projects are impeded or if clients misinterpret information. Fortunately, this communication skill can be Improved with training, and the payoff is that these clearer emails improve business communication and productivity.
This course will teach you how to write clearer emails to receive better responses. Well-written emails save time because they allow the recipient to clearly understand the task at hand and respond appropriately and promptly. Effective emails reduce confusion and improve productivity, and they are much faster to write than snail mail. This course will teach you the basics of effective email communication.
Topic Background
Good leaders walk the talk, but they also “write right”. They know how to say in a few words what needs to be said in crisp, clear language. The road to bad communication is paved with good intentions but poor construction. Readers know when subjects and verbs don’t agree when punctuation misses the point, when words don’t fit, and when content is confusing. In this session, learn how a few basic rules on grammar, punctuation, and usage can improve business written communications with clearer, more succinct content. Business writing is best when it is spare and clear, precise and concise—especially in emails.
This session is designed to give practical and useful advice and tips on how to tighten up language and organize the content into a logical, convincing read. Attendees don’t have to be English majors or literature students. The aim is to improve the readability of your emails.
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$160.00
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