Unauthorized Transactions – Reg E vs Nacha Operating Rules
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Speaker : DONNA K OLHEISER
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When : Wednesday, April 30, 2025
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Time : 01 : 00 PM EST
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Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC.; and holds the Accredited ACH Professional (AAP) designation (achieved in 2004). She is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate and deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences).
Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser’s ability to engage the learner through the entire training event helps the adult learner apply what they’ve learned during and after each training session.
Donna has over 24
years of experience in the financial services industry which includes 9
years’ experience as the education service director at a Regional
Payments Association (RPA), where she managed and facilitated the entire
education program for nearly 800 financial institution members. Prior
to that, Ms. Olheiser spent 14 years in various departments with the
Federal Reserve Bank of Minneapolis, including the internal educator for
FedACH Central Operations.
Processing Unauthorized transactions can be very confusing. Can you use the ACH network to return or are you outside that timeline and Reg E sets in and what does that mean for your front-line and operations staff.
Details on the error resolution process with Reg E for consumer notification to the financial institution, research time involved, and the timing of providing provisional credit; included will be guidelines on the “what if” there is no error, and providing notice to consumer, and any overdraft protection relating to that provisional credit being reversed.
Included will be outlining the ACH return process for unauthorized transaction, when using the ACH network is appropriate (with timeframes), and paperwork/forms needed.
Areas Covered
- Timeframes for consumer when reporting errors to the financial institution
- Consumer liability and responsibility for unauthorized transactions
- Financial Institution liability and responsibility when handling errors to consumer accounts
- Identify what is covered by Regulation E and what is not covered
- List details on “What is an Error” in Reg E and the Nacha Operating Rules
- Define the Error Resolution Process including timeframes
- Outline process when returning unauthorized transactions when using R10 vs. R11
Who Should Attend
- Bank operations staff
- New employees in the payments industry
- Bank managers and payment professionals
- CEO’s and CFO’s
- Risk, Compliance and Audit personnel
- Aspiring AAP’s and current AAP’s for AAP CE Credits
Why Should You Attend
As a financial institution, you have responsibilities and liabilities under Regulation E and the Nacha Operating Rules for your consumer accounts when there are unauthorized transactions.
Regulation E contains an error resolution process for electronic payments posting to consumer’s accounts. Returning Unauthorized ACH transactions and the logistics when doing so will be covered, including the details on Return Reason Code R10 vs. R11.
This session is an opportunity for attendees to watch and hear the trainer, using real-life scenarios, apply the basics of Regulation E and the error resolution timeframes while comparing ACH processes when returning unauthorized transactions. During this demonstration, adherence to the Nacha Operating Rules. will be demonstrated as the trainer walks attendees through scenarios.
Topic Background
When you’re dealing with unauthorized transactions, there are certain processes to go through. Whether you’re returning within the timeframes of the Nacha Operating Rules, or outside that time frame , following Regulation E, you need to know what to do and how, this session will do just that! Discussion will include what, why and when while processing unauthorized returns. The trainer will define the limits of liability and who is liable for what amount while providing some real-life scenarios.
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$160.00
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