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How to Build Emotional Intelligence and Become a Better Leader
Psychologist Daniel Goleman defines emotional intelligence as, “Our capacity to be aware of, to control, and to express emotions”. Emotional intelligence is important in the workplace as it helps build trust, improve communication, increase accountability, and resolve conflicts. Under Daniel Goleman’s model of emotional intelligence, there are four domains: self-awareness, self-management, social awareness,..
How to Create Psychological Safety to Boost Team Effectiveness – A Practical Approach
In today's rapidly evolving workplace landscape, success hinges not only on the skills and competencies of individual team members but also on the collective effectiveness of the team as a whole. Central to this effectiveness is the concept of psychological safety – a dynamic that profoundly influences team cohesion, communication, and innovation. Join us for an in-depth exploration of "How to Create Psycho..
How to Deal With Difficult People
Are you or your colleagues plagued with different types of resistant, challenging, uncooperative, unpredictable difficult people? Would you like better understanding and solutions for their or your difficult people problems? This session will introduce you to new aspects of dealing with difficult people that you or they may not have seen before. It will energize new strategies and tactics for dealing with t..
How to Exit Fight and Flight Mode
Have you ever been in a situation where a client started shouting at the staff? It could have been at a restaurant, at a car dealership or even at a doctor's office. When people "lose' it in the real world, we label them as unprofessional.We are less willing to do business with them, work for them, or invest in their business. When your buttons get pushed for too long, it might trigger you to start fighting..
How to Focus Your Sales Message From the Buyers Perspective
Two of the biggest complaints buyers have about sellers: You don’t understand my business and You don’t listen. By just shifting your perspective ever-so-slightly to think more from your buyers’ shoes can make a powerful impact. When you adopt the mindset that you are there as an “inside” consultant to help your prospect, your new sales funnel will bear higher conversion rates that result in more closed-won..
How to Give Corrective Feedback: The C.A.R.E. Model – Eliminating Negative Behavior by Focusing on Accountability?
We are all familiar with the “Sandwich” model of giving negative feedback – slice of something positive, then the constructive criticism/negative feedback, followed by a slice of something positive. There is so much more to being effective than this one idea. Register and collect them all. As a bonus, don’t miss out on receiving the 3 self-tests that guarantee you the skills to empower, engage and ins..
How to Handle Tricky Employee Absenteeism Problems?
When employees don’t play fair with your organization’s absentee policy and take an unplanned or excessive time off, it causes problems and you need solutions! This webinar will teach you how to create or update your attendance policy which complies with legal standards and which can be flexible enough to meet the demands of different departments or positions. The program will also address federal and state..
How to Make Difficult Conversations or Crucial Conversations Easier
This session will go over the dynamics of dealing with difficult or crucial conversations, how to prepare for them, what to do when they arise, what to say and how to redirect reactions when they occur. Areas Covered Stages of a difficult/crucial conversationHow to prepare for itWhat to do if someone isn’t responsive How to handle difficult behavior in a crucial conversationWhat to say when you don’t know w..
How to Properly Terminate an Employee and Avoid a Lawsuit
During this 60-minute program, will be discussing what it means to be an “at-will” employer, the history behind at-will employment, the exceptions to at-will employment, the increasing regulation on employers, as well as some very important cases that underlie the current framework of how employers employ people today. This webinar will describe the systems Every employer should have in place to track..
How To Resolve Issues With An Elephant In The Room
If you are in a business environment, and/or have discussions with family and friends this webinar will assist you to calmly and effectively address the issue without an argument or hurt feelings. Research reveals that 56% of people bottle-up workplace, family and friends grievances for more than a year without addressing it. It is amazing the pain and frustration many people are willing to endure to avoid ..
How to Respond to An EEOC Charge and Win
Making the EEOC “go away” definitely is not something an HR professional or business should expect to do without solid training. This session provides you with that training. This is a must-have in 2023. David has handled these matters for 24 years and has developed a system that works. In this session, he will walk you through the steps you should take from the minute you receive the EEOC charge through th..
How to Strategically Address Systemic Racism, White Privilege, and Unconscious Bias in the Workplace: It’s About More Than Training and Policy
The summer of 2022 will be long ingrained into our social and individual consciousness due to COVID and the horrific murder of George Floyd, a black man. George’s murder by white police officers, captured on video for the world to see, sparked outrage around the globe. So what, you may be asking, does that have to do with the business world. Racial bias workshops just won’t do any more. Employers and busine..
How to Succeed as a New Manager Today: Mastering the Essentials and Avoiding Major Mistakes
The basics of good management are the same for first-line supervisors and CEOs. The successful approaches have a track record of success in the public, private, and nonprofit/NGO sectors. The first step is to understand the unique challenges new managers face, especially if you have been promoted from within the team and are now expected to lead your former peers. The first task is to build a strategic plan..
If Actions Speak Louder Than Words, What Is Your Team Really Saying?
We will show you how to tap into the “underlying conversation” you have when you are communicating with everyone. You will see why it is so easy to make assumptions and get disappointed. You will discover how to get on the same page with your employees so trust will build on your team! You will also have simple and profound tools to “walk your talk” and earn respect as a leader.With over three decades of pa..
Ignite the Best – Empower the Rest - Make Training Stick
What drives you? What is the one thing that is your purpose in life? The answer to this will get and keep you focused on being the best you can be. Your attitude, and behavior, impact everything you do, what you say, how you say it, and how it influences everyone you connect with. See just how important the soft skills of recognition, appreciation, and an ability to set high expectations are in getting empl..