Best Practices for Delivering Effective Feedback
Sandra Crowe, MA, PCC, the author of Since Strangling Isn't an Option.... (Perigee,’99, ‘08),and“I Didn’t Sign Up for This!: 7 Strategies for Dealing With Difficulty in Difficult Times”(Two Harbors Press, 2012) is a professional speaker, trainer, coach,and facilitator. Her focus is to impart communications skills to create awareness of ineffective behaviors and to move people and teams forward in their mission. Topics include: “How to Win in Difficult Interactions”, “Mindfulness: Moving from Chaos to Calm”, “Presenting to Diverse Audiences: From Nerves to Navigation”, “Three Fixes for the Five Team Dysfunctions”, “Dealing With Different Personality Types”, “What to Say to a Difficult Customer”
Past clients include: The Executive Office of the President, The World Bank, Inter-American Development Bank, Federal Reserve Bank, National Association of Female Executives, Wireless Infrastructure Association, National Older Workers Career Center, Social Security Administration, FBI, Dept. of Agriculture, Marriott, Sony Corp., Southland Corp, Citicorp, The Discovery Channel, Sears, The Census Bureau, Union Labor Life Insurance, NASA and Depts. of Army &Navy, Food and Drug Administration (FDA), and the National Institutes of Health (NIH)
Past Media Includes: NPR, CBS Morning News, To Tell the Truth, ABC7, WBAL-Baltimore, WUSA9, The Washington Post, The New York Times, LA Times, Cosmopolitan, Good Housekeeping, Woman’s World, Men’s Health, Dr. Toni Grant, WHUR, and To Tell the Truth(Will the real Sandra Crowe please stand up).
Sandra has a passion for International Culture having lived in West Africa and spent time in Israel, Europe, Mexico, Central and South America and having driven from her home in Washington, DC to El Salvador.
This webinar has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
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This session will outline and more importantly, implement the elements of effective delivery and acceptance of feedback in any environment. It will answer the questions of how to handle the mixed messages sometimes communicated in interactions, and how we can get clearer messages from others. It will also outline the steps involved in executing effective feedback in order to achieve desired results in an in person or even online meeting platform. The elements of tone, emotional cues and your own personal reaction to dealing with feedback will also be highlighted. It will ultimately help you to be less thrown off by what people do or don’t say and what you can say in response.
Areas Covered
- What happens in any feedback interaction
- The three most common mistakes made in giving and receiving feedback
- How mood affects interaction: Are they ready for your feedback?
- The three options you have in the execution of effective feedback
- What to do when you don’t get the results you want
- How to receive feedback with openness
Who Should Attend
Mangers, Supervisors, Team Leads and anyone who has to give feedback
Why You Should Attend
If you are a new or even experienced manager who has concerns about what to say, how to say it, what to do when someone responds, or just needs a confidence boost in the Feedback conversation, then this session is for you.
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