How to Remain Cool and Collected in Challenging Conversations
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Speaker : HULYA KURT
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When : Tuesday, March 11, 2025
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Time : 11 : 00 AM EST
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Hulya Kurt- after 32 years of working within a multinational company in different roles, ranging from middle management to senior, Hulya Kurt chose to follow her passion of becoming a coach, mentor and workshop facilitator. She motivates and empowers company management teams and their employees to move forward in their professional life.
Through using powerful questioning techniques, a strong sense of empathy and intuition, she provides impactful results with clear communication, presentations, and facilitation strategy.
Using her deep knowledge in assisting you in positioning yourself incorporates, leveraging her experience of starting from entry level to Global Senior roles.
She can do and positive perspective and she can motivate and energize people.
In both our personal and professional lives, we all have talks that put our patience, confidence, and emotional control to the test. The capacity to remain calm and composed is essential while dealing with job issues, having unpleasant conversations with coworkers, negotiating with clients, or addressing personal disagreements. However, many people struggle to manage their emotions, react impulsively, or feel overwhelmed during high-stress interactions.
This interactive class aims to help participants acquire the mentality, methods, and communication skills required to tackle difficult situations with confidence and poise. Participants will learn how to moderate their emotions, actively listen, and respond appropriately rather than reacting impulsively through interesting talks, real-world scenarios, and practical exercises.
Areas Covered
- Understanding Emotional Triggers: Discover why certain talks cause stress or defensiveness, as well as how to identify your own emotional responses.
- The Art of Staying Composed: Learn how to control your emotions, manage stress, and remain calm even during intense debates.
- Active Listening and Empathy: Learn how to actually listen, grasp diverse points of view, and engage in constructive discourse.
- Assertive, Not Aggressive Communication: Learn to express yourself clearly and confidently while remaining professional and respectful.
- Conflict De-escalation Strategies: Investigate methods for reducing tension, avoiding unnecessary confrontations, and guiding conversations toward constructive conclusions.
- Reframing and Responding, Not Reacting: Instead of reacting emotionally in high-pressure circumstances, respond strategically.
Who Should Attend
Managers, leaders, CEO
Why Should You Attend
Increase Your Confidence in Difficult Situations - Learn how to stay calm, think clearly, and respond to successfully under pressure
- Improve Your Communication Skills - Learn how to express oneself assertively without escalating disputes
- Reduce Stress and Manage Emotions - Develop self-regulation skills to prevent frustration and anxiety
- Learn to de-escalate heated situations and turn challenging conversations into constructive ones
- Improve Professional and Personal Relationships - Establish trust, respect, and influence by managing conversations with poise and confidence
- Practice and apply real-life strategies through interactive exercises and role-plays
Topic Background
In today's fast-paced world, we constantly have uncomfortable conversations, whether at work, in relationships, or in social situations. Whether dealing with business dispute, providing constructive feedback, negotiating negotiations, or addressing personal issues, remaining calm and composed is an essential ability. However, emotional responses, stress, and miscommunication frequently aggravate rather than settle conflicts.
This program is intended to provide participants with practical skills for staying in control, communicating effectively, and turning uncomfortable talks into constructive ones.
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$160.00
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