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Conducting Effective, Legally-Compliant Investigations of Harassment and Bullying Allegations
In this informative session, we will explore the critical techniques and legal considerations necessary for effectively managing harassment and bullying investigations in the workplace.Led by a seasoned expert in human resources, this webinar is tailored for HR professionals, managers and business leaders seeking to enhance their investigative capabilities. Our discussion will cover essential topics includi..
Controller Challenges in Changing Times New Roles of Controller as Strategic Partner
The turbulent ever-changing and technology driven world of business requires changing and evolving roles for controllers. The focus is currently more on the soft side of business, rather than accounting and reporting. It is more about people pleasing, than pencil pushing. Studies have shown the controllers who want to rise in the ranks to CFO must learn to put down their pencils and master the soft skills. ..
Creating Employee Handbooks that Protect You and Support the Company’s Culture
The #metoo movement made it very clear that your employee handbook needs to show employees how to behave and what procedures must be followed when they don’t. Your handbooks must be legally compliant, and there are clear solutions to getting there. What’s exciting is those handbooks can also play a role in defining company culture! Do your employees want to read your handbook? Is it interesting? Attractive?..
Cross Culture/Cross Gender Communication
This program examines the concept of communication and the challenge of communicating with people who have different cultural and/or gender backgrounds and experiences. We look at communication in relation to gender as well as culture and explore how various communication issues can affect the workplace.Participants consider what communication is and what it's not, what makes it work, and what hinders it. T..
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Crypto – Auditing Assets and Liabilities
Embark on a comprehensive exploration of the evolving landscape of cryptocurrencies and their increasing significance in financial ecosystems. This webinar is tailored for auditors, financial professionals, and anyone seeking a nuanced understanding of the challenges and opportunities inherent in the audit processes of crypto assets and liabilities. We’ll begin with a concise definition of cryptocurrencies ..
Cryptocurrency Taxation
Blockchain and cryptocurrencies such as Bitcoin have been getting headlines for years now, first because of their increasing value, and lately because of a crash in value. Yet, few business professionals can grasp the intricacies, opportunities, and challenges posed by this new technology. Millions of crypto traders are searching daily for tax professionals with expert knowledge of crypto taxation. This web..
Cultural Competence - Interpersonal Communications and Diversity in the Workplace
In today's interconnected and globalized workforce, the concept of cultural competence has become more than just a buzzword it is a fundamental aspect of creating thriving, innovative, and inclusive workplaces. Cultural competence in the context of interpersonal communication and workplace diversity encompasses a broad spectrum of skills, attitudes, and strategies that foster understanding, respect, and col..
Cultural Competency in 2023: Making DEI a Reality
This program will assist you in developing a cultural competency plan of action to move your DEI goals forward. We will explore the definition of cultural competency and how to make it a reality. We will explore the policies and practices necessary to make DEI work for your workplace. Areas Covered Definitions of DEI and cultural competencyTrends in cultural competencyHow to OWN cultural competencyDevelopin..
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Customer Relationship Management: Strategic Methods to Manage Relationships
Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with cus..
Customer Service for High-Impact Teams
In this program, we will review a range of topics, including an exploration of the current customer service landscape. We will provide information and insights regarding the key trends and challenges surrounding customer service and give examples of exceptional customer service. We will also touch on strategies to improve the performance of customer service teams. Throughout the workshop, we will emphasize ..
Dealing with Conflict
Conflict should not be avoided. In fact, discussing ideas that differ among team members is the only way to get all the ideas out and examined. Passionate debate is to be encouraged. Managing the discussion is the challenge for the moderator. Arguing your point of view is NOT attacking those with a different point of view personally. The ultimate intent is to resolve the conflict by coming to a consensus. C..
Dealing with Imposter Syndrome
On this webinar you will:Understand what impostor syndrome is and how it can hold you backIdentify your type of impostor syndrome personalityLearn the 5 key principles to work through the mental and emotional blocks holding you backBe introduced to my holistic approach to managing and overcoming feelings triggered by impostor syndromeStart to learn how to build the resilience and strength to deal with uncer..
Dealing with Underperforming Directors
One of the biggest tests of the unity and collective efficacy of a board is when a fellow director is underperforming. That underperformance can manifest itself in many ways, but it inevitably has a negative impact on the wider board, the bad apple syndrome. The challenge of an underperforming director needs to be handled firmly, quickly, and sensitively as it can escalate into a wider conflict issue. This ..
Diversity and Inclusion Strategy: A Necessary Workplace Survival Tactic
What do we mean when we think about – Diversity? Inclusion? Is it referring only to race, disability, and gender? Diversity and inclusion strategies have expanded to include the differences among us in the way we do our work, how we think, as well as where we work in the organization. This webinar will discuss the forms diversity and inclusion take within our workplaces, and how that translates into the cri..