When Good Workers Go Bad: Managing Toxic Employees
-
Speaker : KATHRYN DAGER
-
When : Friday, July 19, 2024
-
Time : 01 : 00 PM EST
-
Add To Calendar
Refer a Friend
Kathryn Dager is a powerhouse business consultant who knows how to whip businesses into shape. She founded Profitivity Inc, in 1985 and has over 38 years of experience, she's helped hundreds of companies all over the world achieve cultural agility, higher performance, sustained profitability, and growth. Kathryn's known for creating business cultures based on trust, developing customized training programs, and facilitating collaborative work teams. Her clients include big names like American Express, GAP, and Polo-Ralph Lauren, just to name a few. She's also an accomplished author with three best-selling books under her belt. When she's not revolutionizing the business world, Kathryn loves to cook, entertain, play golf, and travel. She's engaged to be married and a doting mother and grandmother. And if you're lucky, she might even serenade you with a show tune!
Kathryn is the best-selling author of "“The Business Owner’s Guide To Empowered Leadership,” “More Than A Throw-Away Job” and “Access Your Greatness.” She has created hundreds of customized training systems, 50 interactive online courses and published over 100 articles. She has a master’s in psychology and a Bachelor’s in Business Management and is a Certified Coach from Life Mastery Institute. She is also a certified Master in NLP, Neuro Re-Patterning, Results Certification and Platform & Presentation Skills.
Evolved leaders spend time to get specific before they delegate anything and they know how to verify their communication was received. They spend time observing their employees and cheering on the specific behaviors that drive results. They monitor their own facial expression and their nonverbal communication mindfully and deliberately to reinforce their message. Their actions match their words and this lifts the morale of the whole team.
The workshop topics are:
- Mastering Nonverbal Communication: Cultivating team awareness of facial expressions, posture, actions and intentions so that they
- Turning Attitudes Around: Using observed behavior to give feedback and gaining agreement. Identifying the actions and behaviors that show unwillingness or indifference.
- Being Specific: Get everyone on the same page by communicating in pictures, asking questions for clarification, and setting deadlines for completion.
- Rules of Engagement: Establish the behaviors, values, and actions that build teamwork while respectfully honoring differences and other points of view. Establish the consequences of breaking these rules and the path to getting back on track.
- Build Trust and Teamwork: Everyone is valued and respected and they enjoy learning from each other. They see that their point of view is heard and they each are making a difference.
We have been transforming hundreds of workplaces for over 3 decades and with that experience we know there is a great advantage to have an outside perspective to guide the way. Our cultural agility solutions will equip your Leaders. Managers, Supervisors, and Team Leads with a clear path, empower your people and can create a competitive advantage for your business. We help identify, define, and achieve core values and behaviors that deliver extraordinary results.
Tap into our proven framework and build a dynamic culture for high-speed collaboration, innovation and performance.
Areas Covered
In this workshop, you will experience practical and profound communication tools and strategies that you use in every area of your life. You can invite your team to join you or you can take this back and implement it with your team. Some of the topics are:
- What is your facial expression YELLING into the field around you and affecting your team and your customers?
- How to drain the “negativity swamp” without you triggering emotions?
- What can you do to make your environment consistently positive?
- How to establish Rules of Engagement to show respect and to build high levels of trust on the team?
- How to “walk your talk” to earn credibility, and respect and show your character?
- Boost your workplace culture so you can attract and keep the best talent.
- How to create this engagement and inclusion with your disbursed or hybrid work teams?
- How to reinforce your healthy culture with daily communication and collaboration?
Who Should Attend
- CEO’s
- COO’s
- Entrepreneurs
- Human Resource Professionals
- Chief Learning Officer
- Directors
- Project Managers
- Operations Managers
- Field Supervisors
- Team Leaders
Why Should You Attend
If you have struggled with miscommunication, broken promises, or dissention on your team, this is a perfect time to add a set of advanced communication tools to your leadership toolkit. If you had the power to turn your employee’s attitudes around, observe behavior without judging and be crystal clear when you delegate so you are delighted with the results, how would it impact your life?
We will show you how to tap into the “underlying conversation” you have when you are communicating with everyone. You will see why it is so easy to make assumptions and get disappointed. You will discover how to get on the same page with your employees so trust will build on your team! You will also have simple and profound tools to “walk your talk” and earn respect as a leader.
With over three decades of partnering with clients to create sustainable business cultures and structuring their organizations to produce empowered “stakeholders”, we have proven tools and strategies. Tap into our wealth of resources!!
Topic Background
Have you ever felt blindsided by a team member who said “Yes” to everything you ask, but didn’t take any action? Have you ever been disappointed when an employee agrees to complete a task and it is done incorrectly or only partially? When there is dissention on the team, how challenging is it for you to mediate and get everyone back on track?
This workshop will give you a new way of looking at things and a set of skills to communicate with your team (and all of your relationships) in a clear, specific and intentional way. You will discover the power of nonverbal communication, the magic of observation and the freedom that is found in being clear and specific.
-
$160.00
-
