Conducting Effective GxP Investigations
  • CODE : JAMS-0004
  • Duration : 90 Minutes
  • Level : All Levels
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Jamileh (aka Jamie) Jamshidi is a Quality Unit (QU) and Regulatory Operations (RO) professional with over 34 years of industry experience, including small molecules, large molecule biologicals, and peptides. Jamie's experience gained working in the US, EU & Asia in site and corporate roles. Jamie has held leadership roles in the Quality Unit (QU) and Regulatory Operations (RO) throughout the product lifecycle.

She retired from Amgen, Inc., in 2007 after 17 years of service with the company. Some of Jamie’s major accomplishments include assisting with launching Amgen, Inc.’s first two commercial products, Epogen® and Neupogen®. Jamie was a key team member in the start-up of numerous new Amgen CGMP facilities in the U.S., Puerto Rico, and Europe. She helped establish several new departments at Amgen, including Contract Manufacturing and Small Molecule Quality Unit (QU). She was also instrumental in helping Amgen obtain approval for their first small molecule product, Sensipar®. Jamie was the key Amgen Quality Assurance (QA) representative at several FDA and other regulatory inspections at contract manufacturing sites.

In March 2007 Jamie started PQC Consulting, Inc., and later in 2011, the Quality and Regulatory Management (QMR) consulting firm providing expert technical services, solutions, and training to pharmaceutical and biopharmaceutical companies worldwide. In January 2011 she was the Head of Training and Education for the BioScience Alliance (BSA) and the Head of the Quality Unit (QU) with Karyopharm Therapeutics. From September 2011 to Oct 2014, she was the Vice President (VP) of Quality and Regulatory Affairs, and the Quality & Regulatory Advisor at Karyopharm Therapeutics, Inc.

Since Oct 2014, Jamie has been working with over 15 Startup companies assisting them with providing Quality and Regulatory Consulting. The key Consulting services including,  support clients during all stages of a product’s lifecycle from discovery to commercialization, acting Head of Quality Unit (QU) and Regulatory Operation (RO), and Chief Compliance Officer (CCO) for start-up companies, overseeing the establishment, maintenance, and implementation of Quality infrastructure, system, and procedures, including non-clinical, clinical, and commercialization.

She has extensive knowledge and expertise in the areas of product regulations, Quality Management Systems (QMS), Quality Unit (Quality Assurance and Quality Control), CMC Manufacturing, Validation, Analytical Labs, Regulatory Submissions, Regulatory Inspections (PAI), Project Management, Outsourced Activities, Managing Contract Manufacturing, Technology Transfer, Audits, and Team Leadership.

Jamie is the FDA subject matter expert (SME) that has studied pharmaceutical and Biotechnology regulations for over 34 years and has given numerous lectures and talks in the areas of Quality and Regulatory in several colleges, universities, and conferences globally. She is well known in the bio/pharmaceutical industry for her passion and respect for FDA and international laws and regulations.

By the end of this course, participants will be able to:

  •  Understand the different types of GxP non-conformances and their implications.
  • Identify the key regulatory requirements for documenting non-conformances.
  •  Conduct effective investigations to determine root causes.
  • Develop and implement corrective and preventive actions (CAPA).
  • Use risk management principles to prioritize non-conformance investigations.
  • Improve compliance and quality through effective documentation and follow-up.

Areas Covered

Module 1: Introduction to GxP Non-conformances

  • Definition and Types of GxP (GMP, GLP, GCP)
  • Understanding Non-conformances: Examples, Deviations, Out-of-Specifications (OOS), Out-of-Trend (OOT), and Incidents
  • Impact of Non-conformances on Product Quality, Safety, and Regulatory Compliance

Module 2: Regulatory Requirements for Documenting Non-conformances

  • Overview of Key Regulations: FDA, EMA, ICH, WHO, MHRA
  • Good Documentation Practices (GDP) and their Importance
  • Requirements for Documentation in GMP, GLP, and GCP Environments
  • Case Studies: Regulatory Findings and Common Pitfalls

Module 3: Conducting Effective Investigations

  • Investigation Process/Types: Initial Assessment, Investigation Plan, Data Collection, and Analysis
  • Root Cause Analysis (RCA) Techniques: Fishbone Diagram, 5 Whys, Fault Tree Analysis
  • Best Practices for Interviewing Staff and Gathering Evidence
  • Documentation of Investigation Findings

Module 4: Corrective and Preventive Actions (CAPA)

  • CAPA Regulatory Requirements and Guidance
  • Developing Effective CAPA Plans
  • Implementing CAPA: Roles, Responsibilities, and Follow-up
  • Measuring the Effectiveness of CAPA

Module 5: Risk Management in Non-conformance Investigations

  • Understanding Risk Management Principles: Risk Assessment, Risk Mitigation, and Risk Communication
  • Prioritizing Non-conformance Investigations Based on Risk

Module 6: Continuous Improvement and Quality Culture

  • Building a Quality Culture: Leadership and Employee Engagement
  • Continuous Improvement through Lessons Learned
  • Monitoring Trends and Metrics for Non-conformance
  • Strategies for Sustaining Improvements

Q &A


Who Should Attend    

CMC, Quality Unit (QA and QC), Regulatory Affairs Managers/Department Heads

Why Should You Attend

This course provides a detailed overview of Good Practice (GxP) non-conformances, their regulatory landscape, and effective strategies for conducting thorough investigations.

Participants will learn to identify, document, and manage non-conformances in compliance with applicable Current regulations, such as Good Manufacturing Practice (GMP), Good Laboratory Practice (GLP), and Good Clinical Practice (GCP).

The course emphasizes practical approaches to root cause analysis, corrective and preventive actions (CAPA), and continuous quality management systems (QMS) improvement.

Topic Background

Documenting non-conformances, including incidents, excursions, deviations, events, Out of Specifications (OOS), Out of Trend (OOT), and non-compliance, is required under GxP regulations throughout the entire product lifecycle. Conducting thorough investigations or evaluations of these non-conformances is not only a good practice but also mandated by current regulations.


  • $160.00



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