This webinar will describe the nature of human error in terms of how it is manifest and it distinct properties. As human error is directly related to human performance, we must discuss the contribution human performance has upon the inherent error that is performed by workers in life science settings. The impact of human error in manufacturing will be examined as a prelude to the discussion of human error investigation and root cause determination.

Areas Covered

Who Should Attend

Why Should You Attend

This webinar will explore the true causes and nature of human error, how human error should be investigated, how human error relates to human performance, and the difference between real human error and systems, process, and management deficiencies.

Topic Background

Human Error occurs in all settings.  In the world of pharmaceutical manufacturing, the result of that error can result in loss of product or at the most extreme, injury to patients.  Human error is a frequent occurrence in pharmaceutical manufacturing.  It occurs even when every obvious preventive actions have been employed such as effective compliance documentation development and training. Unfortunately, sometimes these actions are not adequate to prevent these errors from occurring.

"Human Error" is sometimes not the cause of issues even though relegated/assigned as the root cause of adverse events with reasons assigned such as "lack of attention to detail" or "failure to follow procedure". Corrective action in these instances often involves re-training or disciplinary action. These approaches do not seek to understand really why the error(s) occurred.