The Art of Difficult Conversations: Turning Challenges into Productive Dialogue
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Speaker : ZANI BARRISH
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When : Friday, May 09, 2025
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Time : 12 : 00 PM EST
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Zani Barrish is a seasoned marketing strategist and business communication expert with a passion for empowering professionals with essential soft skills. With over a decade of experience in leadership, content creation, and business strategy, Zani has worked across diverse industries, helping organizations foster collaboration, innovation, and effective communication. Her expertise in navigating difficult conversations has been instrumental in enhancing workplace culture and leadership development.
Zani’s background in marketing, media, and corporate training has equipped her with a unique ability to bridge the gap between business strategy and interpersonal effectiveness. She has facilitated numerous workshops focused on communication, team dynamics, and leadership, guiding professionals to develop confidence and resilience in their interactions. Recognized for her engaging and practical teaching style, Zani ensures that participants walk away with actionable insights that can be immediately applied in their professional and personal lives.
Difficult conversations are an unavoidable part of professional and personal life. The way we handle these discussions can determine whether they lead to positive resolutions or ongoing conflict. Unfortunately, many professionals struggle with delivering constructive criticism, addressing conflicts, or negotiating effectively. The good news? Difficult conversations can be mastered with the right techniques and mindset.
This session will help participants develop a structured approach to handling tough discussions with confidence and emotional intelligence. Attendees will learn the key principles of effective communication, including how to prepare for difficult conversations, maintain composure under pressure, and ensure that their message is both heard and understood.
We will explore real-world case studies and practical scenarios to demonstrate successful techniques for navigating challenging dialogues. Participants will discover how to use empathy, active listening, and strategic questioning to create an open and solution-oriented conversation. The workshop will also address common obstacles such as defensiveness, resistance, and emotional reactions, providing strategies to manage these challenges effectively.
By the end of the session, attendees will walk away with a set of actionable techniques to foster trust, drive collaboration, and turn difficult conversations into opportunities for growth. Whether you're managing a team, resolving workplace conflicts, or handling sensitive discussions in your personal life, this session will empower you with the skills needed to communicate with confidence and impact.
Areas Covered
- Understanding the psychology behind difficult conversations
- Overcoming the fear of confrontation
- The three essential steps to structuring a tough discussion
- How to manage emotions (yours and theirs) effectively?
- Active listening techniques to foster understanding and trust
- Strategies to de-escalate tension and keep discussions constructive
- Handling defensiveness and resistance with confidence
- Practical exercises and real-world case studies
Who Should Attend
- Managers and Team Leaders
- HR Professionals
- Business Owners and Entrepreneurs
- Executives and Senior Leadership
- Sales and Customer Service Professionals
- Anyone looking to improve their conflict resolution and communication skills
Why Should You Attend
Do you find yourself avoiding tough conversations for fear of conflict or making things worse? Are you struggling with how to deliver feedback without damaging relationships? Many professionals struggle with these challenges, often feeling anxious or unprepared when faced with difficult discussions.
This workshop will equip you with the tools to navigate these conversations with confidence, clarity, and tact. Learn how to structure your discussions, manage emotions, and transform potential conflicts into opportunities for growth and collaboration. Whether you're a leader handling sensitive workplace matters or an individual seeking to strengthen personal and professional relationships, this session will provide you with actionable strategies to turn challenging dialogues into productive outcomes. Don't let fear hold you back—unlock the power of effective communication and lead with confidence.
Topic Background
Difficult conversations are an inevitable part of any professional or personal relationship. Whether addressing performance issues, resolving conflicts, negotiating, or providing critical feedback, these interactions can be stressful and emotionally charged. Many professionals avoid these discussions due to fear of confrontation, uncertainty about the outcome, or lack of confidence in their communication skills. However, mastering the art of difficult conversations is essential for fostering trust, improving relationships, and achieving productive outcomes. This session will provide a structured approach to handling tough discussions with confidence, empathy, and effectiveness.
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$160.00
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