The power of professionalism: Elevate your client experience and business success
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Speaker : JONAS ADORO
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When : Wednesday, May 28, 2025
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Time : 01 : 00 PM EST
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Jonas Adoro Finance Executive, Mentor and Business Coach, Entrepreneurship Strategist and CX Speaker.
With over 27 years of experience in retail and business banking, Jonas Adoro is more than a finance executive; he is a catalyst for growth, a champion of people, and a visionary leader ready to make a significant impact. He is a business coach, strategist, and mentor passionate about unlocking potential and driving peak performance in others. A seasoned business leader, Jonas has carved out a reputation for driving transformation, managing risk, and fostering high-performance teams across South Africa’s banking sector.
From the ground up, Jonas has built a career marked by consistent growth and diverse expertise. He has held key leadership positions in major financial institutions, including Standard Bank, ABSA, and Nedbank, where he orchestrated game-changing strategies in business growth, risk management, and customer experience. Currently serving as Managing Director of Oroda Business Consultants, he champions entrepreneurial excellence while also leading as a Regional Client Experience Manager at Standard Bank, ensuring world-class service delivery.
Passionate about mentorship and coaching, Jonas is committed to developing the next generation of financial professionals and entrepreneurs. His leadership extends beyond the boardroom—his impact was recognized when he won 3rd Prize in the International Labour Organization’s (ILO) Social Enterprise Skills Award in 2014, marking his contribution to job creation challenges.
A graduate with a Bachelor in Management Leadership (BML) from the University of the Free State Business School, Jonas further honed his expertise through an Advanced Certificate in Management Practice (ACMP) from Henley Business School and a Postgraduate Diploma in Business Administration (PGDBA) from Tsiba Business School. Currently, as he embarks on a Master of Management in Entrepreneurship and New Venture Creation (MMENVC) at Wits Business School, his pursuit of knowledge exemplifies his commitment to continual growth and innovation in the financial and entrepreneurship realm.
Fluent in multiple South African languages, Jonas is a versatile communicator, a profit-driven strategist, and an influential public speaker who thrives on driving meaningful change in the financial sector. His ability to build strong client relationships, optimize costs, and navigate complex financial landscapes makes him a sought-after leader in the industry.
When Jonas isn’t transforming financial strategies or mentoring future leaders, he’s redefining success through Oroda.Africa, an initiative focused on business consulting and economic empowerment.
Professionalism is the backbone of successful client interactions and business success. It encompasses a range of qualities, including clear communication, reliability, respect, and flexibility. Professionalism ensures that companies not only comply with regulations but also maintain ethical standards and manage risks effectively. This session will delve into the key elements of professionalism, such as active listening, empathy, and timeliness, and explore how these can elevate client experiences and contribute to business success.
Professionalism involves creating a culture where compliance is not just about adhering to rules but also about fostering a positive and respectful environment. It requires understanding client needs, adapting to changing circumstances, and consistently delivering high-quality services. By focusing on professionalism, businesses can build strong relationships with clients, enhance their brand image, and ensure long-term loyalty.
Moreover, professionalism plays a critical role in risk management by promoting transparency, accountability, and ethical decision-making. It helps companies navigate complex regulatory landscapes and maintain a reputation for integrity and reliability. In essence, professionalism is not just a virtue but a strategic asset that drives business success in today's competitive and compliance-driven environment.
Introduction
Professionalism in business is more than just etiquette; it’s a strategic tool that influences client retention, compliance effectiveness, and overall business success. This lesson delves into how governance, risk, and compliance professionals can leverage professionalism to strengthen relationships, improve operational efficiency, and mitigate risks.
The Link Between Professionalism and Business Success
- How professionalism impacts client trust and organizational credibility
- Case studies of companies that lost business due to unprofessional conduct
- The role of professionalism in effective stakeholder engagement
Core Aspects of Professionalism
- Ethical decision-making and accountability
- Effective communication strategies in compliance and risk management
- Professional appearance, behavior, and emotional intelligence
Professionalism and Regulatory Compliance
- The impact of professional conduct on regulatory investigations and audits
- Case studies of regulatory breaches caused by poor professionalism
- Best practices for demonstrating professionalism in compliance reporting
Practical Strategies for Elevating Professionalism
- Implementing professionalism training programs in organizations
- Coaching employees to uphold high standards in client interactions
- Creating a culture of professionalism for long-term business success
Conclusion
By the end of the session, participants will understand how professionalism directly influences business growth, risk management, and regulatory success. They will leave with actionable strategies to enhance professionalism in their organizations.
Areas Covered
- Introduction to Professionalism: Understanding its role in business success
- Key Elements of Professionalism: Communication clarity, reliability, respect, flexibility, and empathy
- Building Client Relationships: Strategies for fostering trust and loyalty
- Professionalism: Compliance, ethics, and risk management
- Case Studies: Real-world examples of professionalism in action
- Interactive Exercises: Practicing professional skills in client interactions
- Common pitfalls of unprofessional behavior in compliance and risk management
- Communication and ethical decision-making strategies
Who Should Attend
- Compliance Managers and Executives
- Risk Management Professionals
- Internal Auditors and Regulatory Affairs Officers
- Business Consultants and Advisory Professionals
- Legal and Ethics Officers
- Customer Experience Managers
Why Should You Attend
In a rapidly changing business landscape, companies face numerous challenges, including regulatory compliance, reputational risks, and evolving client expectations. Without a strong foundation in professionalism, businesses risk losing client trust, facing legal repercussions, and struggling to adapt to market shifts. By attending this session, participants will gain insights into how professionalism can mitigate these risks, enhance client satisfaction, and drive business success. In a world where one misstep can lead to significant financial and reputational losses, understanding the power of professionalism is not just beneficial—it's essential for survival.
In today’s business environment, lack of professionalism can destroy reputations, compromise regulatory compliance, and drive clients away. Are you confident that your team presents the highest standards of professionalism to clients and stakeholders?
- Fear: A single compliance misstep or unprofessional interaction could cost your company millions in fines and lost clients.
- Uncertainty: Are your employees consistently professional in their client interactions, or do they risk undermining trust?
- Doubt: In an era of increasing regulatory scrutiny, can your business afford the reputational damage of perceived incompetence or unprofessionalism?
Join this session to learn how professionalism can be your key differentiator in the competitive business world.
Topic Background
Professionalism is a critical factor in shaping an organization's reputation, client trust, and long-term success. Professionalism ensures that businesses operate with integrity, adhere to regulatory standards, and build credibility with stakeholders.
This lesson explores how professionalism enhances client relationships, strengthens compliance frameworks, and drives business sustainability. In an era where corporate accountability is under scrutiny, the ability to demonstrate professionalism can set an organization apart, reduce risks, and foster a culture of excellence.
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$160.00
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