ISO/IEC 20000 IT Service Management
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Speaker : MICHAEL C. REDMOND
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When : Wednesday, November 05, 2025
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Time : 01 : 00 PM EST
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Dr. Michael C. Redmond, PhD, is a renowned expert in IT service management and ISO standards. With years of experience advising organizations on implementing ISO/IEC 20000, she specializes in helping teams optimize IT processes for enhanced performance.
Dr. Redmond’s engaging teaching style and practical insights make her a leading voice in the field, equipping participants with the knowledge and tools they need to achieve IT service excellence. Join her to learn how ISO/IEC 20000 can transform your IT service management approach.
This comprehensive webinar will provide attendees with a deep understanding of ISO/IEC 20000 and its significance in transforming IT service management systems. Participants will explore the key principles of the standard, its implementation roadmap, and how it drives continuous improvement in IT services.
Attendees will gain insights into processes for managing service life cycles, improving customer satisfaction, and aligning IT services with broader organizational objectives. The session will also demonstrate how ISO/IEC 20000 integrates with widely adopted ITIL practices, enhancing the effectiveness of existing IT frameworks.
Through real-world examples and actionable strategies, this webinar will equip participants to seamlessly implement ISO/IEC 20000 within their organizations, ensuring compliance, improved service delivery, and greater operational resilience.
Areas Covered
- Overview of ISO/IEC 20000 and its importance in IT service management
- Key principles of IT service management systems
- Steps for implementing ISO/IEC 20000 in your organization
- Understanding service delivery processes and measuring effectiveness
- Integrating ISO/IEC 20000 with ITIL best practices
- Benefits of continual service improvement and process optimization
- Real-life case studies on successful ISO/IEC 20000 implementation
Who Should Attend
- IT Managers
- Service Delivery Managers
- Compliance Officers
- Operations Managers
- Quality Assurance Professionals
- Risk Managers
Why Should You Attend
Effective IT service management is crucial for ensuring seamless service delivery and achieving business objectives. ISO/IEC 20000 provides the tools to establish and maintain an efficient service management system, minimizing service disruptions and maximizing value creation.
FUD Liner: What happens when your IT services fail to meet expectations? Non-compliance with IT service management standards can result in dissatisfied customers, inefficiencies, and lost business.
Topic Background
ISO/IEC 20000 is the globally recognized standard for IT service management, offering organizations a framework to provide consistent, high-quality IT services that align with business needs. The standard focuses on improving efficiency, enhancing service delivery, and ensuring continual improvement. It is particularly relevant in today’s technology-driven environment, where organizations rely on robust IT services to maintain operational success and customer satisfaction.
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$199.00
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