Generic Webinars
Refine Search
Currency Transaction Reports (CTRs): How to Deal with Common Issues for Filing
Under the Bank Secrecy Act (BSA), there are reporting obligations for financial institutions doing business in the US. A currency transaction report is one of those obligations. A CTR must be filled out whenever a customer conducts a currency transaction over $10,000. There are some exemptions which we will go over as well. Remember with CTRs, it is a form we file to help prevent money laundering, We are go..
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Customer Relationship Management: Strategic Methods to Manage Relationships
Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with cus..
Dealing with Conflict
Conflict should not be avoided. In fact, discussing ideas that differ among team members is the only way to get all the ideas out and examined. Passionate debate is to be encouraged. Managing the discussion is the challenge for the moderator. Arguing your point of view is NOT attacking those with a different point of view personally. The ultimate intent is to resolve the conflict by coming to a consensus. C..
Dealing With Difficult People In Life and Work
In this training you will discover the secret skills used by top therapists to deal with the most challenging of people. From annoying people at work. All the way to lock-down psychiatric patients. These skills are all extensively tested in the field and known to produce outstanding results.You will also learn how to deal with specific types of difficult people, and be shown how to control your emotions and..
Delegating: A Powerful Tool to Develop Others
Embark on a transformative leadership journey with Robert S. Grossman, Founder of Black Diamond Leadership, as he leads our highly anticipated webinar, "Delegating for Growth." With over 25 years of experience and a track record of coaching 500 leaders globally, Robert brings a wealth of expertise to guide you toward becoming a master delegator and achieving unparalleled success.In this dynamic webinar, you..
Delivering Feedback to Non-Receptive Employees
The Delivering Feedback to Non-Receptive Employees course equips participants with effective strategies for providing constructive feedback to employees who may be resistant or unresponsive. Whether you're a manager, team leader or HR professional, this course will enhance your ability to communicate feedback in a way that fosters growth and improvement.Areas Covered Building a Foundation ..
Documenting Employee Problems: Effective and Defensible Documentation
You’ve heard the statement, “If it’s not written down, it didn’t happen.” The human resources mantra to managers and supervisors is to "document, document, document," because disciplinary actions can often give rise to claims of discrimination, leading to high costs of litigation. But do your managers and supervisor know how, when, and what to document? Although it may seem like a headache to write a report..
Don’t Shoot the Messenger – How to Deliver Bad News to your Clients and Teams
Project managers and business analysts deliver “bad news” to our clients and teams almost daily from scope creep to budget issues to scheduling problems. If these conversations go badly, they can ruin a client relationship, project, and team culture. If handled carefully and effectively, your relationships will be enriched. This makes message management critical it takes skill to effectively avoid arguments..
Effective Communication in the Workplace: Ensuring Clarity, Transparency, and Collaboration
Think about it: How much time gets wasted because someone misinterpreted an email? How many projects stalled because the team wasn't on the same page? Strong communication is the lifeblood of any successful workplace. It fosters trust, boosts collaboration, and keeps those projects humming along like a well-oiled machine.But communication isn't just about avoiding misunderstandings (although that's a pretty..
Effective Engagement in Times of Change and Uncertainty: Leadership Communication Skills and Strategies
We live in a wired, 24/7 world that's often cycling between "do more with less" or "lean-and-MEAN" reorganizing and ever faster upgrading while demanding higher levels of transparency and accountability. And these days, especially, it can feel like we are spinning scarily out of control. Hey, today it’s less a matter of “downsizing” or “rightsizing” than it is of sheer “fright sizing!” Not surprisingly, man..
Effectively Handle Toxic People For Better Productivity and Less Drama
Stress, uncertainty, and crisis impact how we communicate and how we interact with our colleagues and customers. During the beginning of COVID-19, we saw a focus on patience, support, and collaboration. Now, we are seeing that patience is waning. Expectations are higher. And negativity is on the rise. How do you ensure that this negativity is not toxic and contagious within your team?Through COVID-19 we are..
Emotional Intelligence Unlocked: Eight Steps to Personal and Professional Growth
This Webinar, "Emotional Intelligence Unlocked: Eight Steps to Personal and Professional Growth," offers a comprehensive journey into developing emotional intelligence (EI), a crucial skill set for navigating today's complex interpersonal landscapes. Over the course of this session, participants will be guided through a series of structured steps designed to enhance their understanding and applicati..
Emotional Intelligence: The Key to Effective Conflict Management
Join us for an enlightening webinar designed to enhance your conflict resolution skills through the power of emotional intelligence (EI). This session is tailored for professionals seeking to transform their approach to conflict by understanding and harnessing the principles of emotional intelligence effectively.During this webinar, you will gain deeper insights into: Foundations of Emotional Intelligence: ..
Emotional Intelligence: The Missing Component in Leadership Success
Emotional Intelligence has several components and by balancing these components, you can be not only more successful as a leader, but you can be more successful at handling stress and crafting a satisfying life. From the leadership viewpoint, emotional intelligence gives you the ability to relate to employees and colleagues, create rapport with them, and influence their behaviors. You start with the compone..