Gossip, Bullying, and Destructive Behaviour: How to Neutralize A Negative Workplace Environment
As an international event speaker, coach, MC and author, Bruce Lee brings the experience of a solid business leadership and entrepreneur /ownership background from a good cross section of industry for 40 + years.
- Charter Bank branch management and Alberta Manager for the VISA credit card Division of a Canadian Bank,
- Senior marketing representative for a fully integrated Canadian oil and gas company, charged with increasing market share and building new service stations
- Senior executive recruiter with an office in England
- Owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business.
As an implementation specialist for Custom Learning Systems, he enjoys working with health care clients all across North America and is developing a new platform that supports immediate patient feedback
On a personal note, he is very active at the Board level in community and sport organizations, manages successful election campaign, and is a regular blood donor - 520 times and still counting!
Bruce has been providing education keynotes, workshops and webinars all across North America full time for the past 30 years. Bruce is passionate on working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles and tools to support the content and measure skill levels. Recent clients include health care organizations, education systems, accounting and CEO groups.
The focus is always on improving engagement and team building with the added value of aligning corporate strategy to create high performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge. A free PDF version of this book is one of the many complimentary resources Bruce offers at the conclusion of every webinar. There is also a special series of complimentary resources offered if you are in health care.
Bad attitudes, jealousy and disruptive behavior will sabotage hospital morale, lower self-esteem and reducing teamwork and productivity. When toxic behavior infects a organization at any level, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution!
This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped. In this session, you will learn to keep emotional control and tame disruptive and destructive behavior.
Areas Covered
- How managers inadvertently reward negative and destructive behaviors
- The steps you need to act on in order to keep total control of the situation
- The four types of problem employees there can be and how they become a problem
- How to turn around the gossip, gab and the grapevine to create more empowered employees
- How to tell when someone is lying to you and how to confront them on it
- When to focus on the behavior you see and not the attitude behind it
- How to identify all the forms of bullying there are that you need to control
- Learn which topics should not be talked about at work
- How to stop the rumour mill before it gets started with a policy of transparency
- Why people want to ‘push your buttons’ by their off-side or inappropriate comments
- The D.I.S.C. Personality Profile – that teaches how people do what they do - good or bad
- How to control the unwritten rules of the office that becomes the negative culture to discipline
- How to adopt great techniques to use when employees blame others or deny responsibility
Who should Attend
Anyone who has to deal with difficult people, stress, complaints, bad attitudes, resignations, disciplining and promotions.
Topic Background
Trust and engagement matters. This topic has evolved over the years based on first-hand experience building, managing and supporting businesses at many levels as well as working with corporate clients and associations for 28 years on their real issues. From all that experience, it has become evident that when you do not control bad behavior, your reputation and business success suffers. With all the news the past few years of these topics, this addresses the why and the how to control it, people, their education and your leadership success.
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$200.00
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