The reality is: that rudeness is an epidemic costing the industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, is losing out on basic social values that directly impact the bottom line. 

To address the growing problem of incivility in the work setting, this webinar introduces the concept of civility, its importance to a company, as well as its typical causes and effects.

Civility helps create a positive working environment.

It’s important then to be appraised of the nature of civility, its behavioral indicators and why its practice is imperative within an organization?

Areas Covered

• Define civility
• Learn practical ways of practicing workplace etiquette
• Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace
• Understand the different elements of effective communication
• Learn specific interventions that can be utilized when there’s conflict within the workplace