ISO 9001 Quality Management
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Speaker : MICHAEL C. REDMOND
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When : Tuesday, April 22, 2025
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Time : 01 : 00 PM EST
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Dr. Michael C. Redmind, PhD, is a seasoned expert in quality management and ISO standards with 15+ years of industry experience. Having worked with organizations across various sectors to achieve ISO 9001 certification, she brings practical examples and actionable strategies to the session. Known for their engaging teaching style, the instructor combines technical expertise with real-world insights, ensuring you gain the knowledge and tools to excel in implementing and managing ISO 9001 in your organization.
This webinar provides a comprehensive overview of ISO 9001, its key principles, and how organizations can use it to meet their quality objectives. During this 90-minute session, you will gain deep insights into the framework of ISO 9001, exploring its process-based approach and risk-based strategies. Participants will learn how to interpret the standard’s requirements and apply them practically in their organizations.
The session will introduce the Plan-Do-Check-Act (PDCA) cycle and showcase how it supports continuous improvement. From identifying customer needs to defining quality objectives and managing risks, every aspect of ISO 9001 will be discussed in detail.
Additionally, this webinar will cover the certification process, providing valuable guidance for those preparing for an internal or external audit. By attending, you’ll walk away equipped with practical tools to integrate ISO 9001 requirements into your everyday operations and enhance both product and service quality.
Areas Covered
- Fundamentals of ISO 9001 and its importance in quality management
- Understanding the framework and structure of ISO 9001
- Process and risk-based thinking in quality management
- The Plan-Do-Check-Act (PDCA) cycle for continuous improvement
- Developing and implementing a QMS in your organization
- Preparing for certification and managing audit expectations
- Strategies for improving customer satisfaction and operational efficiency
Who Should Attend
- Quality Managers
- Operations Managers
- Internal Auditors
- Production Supervisors
- Compliance Officers
- Business Owners
Why Should You Attend
With increasing competition and customer expectations, businesses can no longer afford to overlook the importance of quality management. ISO 9001 ensures that your organization is capable of consistently meeting customer demands while also optimizing internal processes.
FUD Liner: Failure to implement a robust quality management system could lead to dissatisfied customers, operational inefficiencies, and an irreversible impact on your organizational reputation. Don’t wait until it’s too late!
Topic Background
ISO 9001 is the internationally recognized standard for quality management systems (QMS). It serves as a framework for organizations to deliver consistent quality services and products, ensuring customer satisfaction and operational efficiency. First introduced in 1987 and updated regularly, ISO 9001 focuses on a process-driven approach, integrating risk-based thinking and emphasizing continuous improvement. Companies adopting ISO 9001 can improve operational cohesion, meet customer needs effectively, and build a strong reputation for reliability.
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$160.00
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