Assertiveness Skills for Leaders, Managers and HR Professionals
  • CODE : SUZA-0003
  • Duration : 60 Minutes
  • Level : Intermediate
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Suzanne Blake, PCC, is an award-winning International Coach Federation (ICF) Professional Certified Coach and Global Human Resource leader with 28+ years of experience in Executive, Career, Talent Management and Productivity Coaching, with a focus on Corporate Soft Skills, Management Training, as well as Human Resources development.

Her specialties include Career Development and Leadership/Talent Development Coaching and Training, Soft Skills and Productivity Training and ADHD Coaching.

Her warm and engaging style fosters collaboration, pinpointing root causes and action steps for sustainable change.

Her coaching and training work has been profiled in a variety of respected media venues, including The New York Times, The Boston Globe, The Today Show, NPR, Smart Money Magazine, MSN.com, as well as numerous other media venues.

Blake Coaching and Consulting, LLC : Suzanne served as Director of Learning and Development and Coaching for one medium size and one smaller start-up IT companies. She continues to deliver high impact trainings for numerous companies, as well as consulting to companies wanting to build out their Learning and Development departments.

Suzanne’s consulting and training client list includes:

  • Amica Insurance
  • Anthem Blue Cross and Blue Shield
  • Arnold Worldwide Advertising
  • Berry Construction
  • Children’s Hospital Boston
  • Deloitte, LLC
  • eClinicalWorks Healthcare IT (US and Asia)
  • EMC Corporation (US and Scandinavia)
  • Fortune 500 Manufacturing Company
  • Massachusetts and Connecticut State Departments of Education
  • Metro West Boston Toast Master’s Leadership Group
  • Oprah/Oxygen TV Ad Club Leadership Forum
  • The Massachusetts Senior Women’s Bar Association
  • Steve Madden
  • Synthes (US and Switzerland)
  • University of Massachusetts Medical School
  • Verizon Corporation


Stop Feeling Silenced, Start Saying Yes (to Yourself)!

Do you struggle to voice your ideas, feel constantly swamped, or like your priorities get sidelined? This energizing workshop is your key to unlocking assertive leadership. Learn how to speak clearly, set boundaries without burning bridges, and delegate effectively – all while building genuine connections with your team.

Through engaging activities and relatable scenarios, you'll master assertive communication in various situations, from delivering feedback with confidence to negotiating deadlines with clarity.

Gain powerful tools for resolving conflicts, gracefully declining requests, and advocating for yourself and your team. This workshop empowers you to become a leader or HR professional who commands respect, fosters trust, and achieves goals with ease.

Ready to silence the inner critic, claim your voice, and create a thriving work environment? Enroll today!

We will cover

  • Understand your own and other’s conflict resolution styles, so you choose your approach tailored to the people you are working with.
  • Strengthen your confidence in your messaging and communication so you garner more respect and buy-in from your peers, supervisors, employees, and in cross-functional and virtual team meetings.
  • Learn how to stay calm and focused in challenging situations and pivot back to the issue at hand for a sustainable solution.
  • Leverage your current communication style and adopt new strategies and tools for moving people from a “stuck” position to understanding their needs for stronger negotiation and management.

Areas Covered

By the end of this class, you will walk away with:

  • Practical tools and strategies to implement assertive communication in your daily work
  • Increased confidence and self-assuredness to handle any professional situation
  • Improved communication and collaboration within your team and across the organization
  • A powerful leadership presence that inspires respect and drives results

This class is for you if you are ready to:

  • Upgrade your leadership presence and take charge of your communication and interactions
  • Lead with confidence and clarity
  • Build stronger relationships and enhance team performance with both positive and formative feedback

Who Should Attend

Leaders, Managers, HR Professionals, Team Leads, Sales, Project Managers, Customer Service, any client-facing employee.

Why Should You Attend

People respond optimally to leaders who have integrity, self-awareness, courage, respect, empathy, and gratitude. They should be learning agile and flex their influence while communicating and delegating effectively.

Clear expectations, a shared vision, and a leader who models the way help team members chart a course for success. When individuals challenge a leader, they are also testing the boundaries of what is possible and need limits and guidelines to keep them focused on their goals and the department’s parameters.

Additionally, strong leadership creates a shared vision that aligns team members and provides a sense of purpose and direction, resulting in improved performance, productivity, and innovation.

  • $160.00



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