Delivering Feedback to Non-Receptive Employees
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Speaker : BEVERLY HATHORN
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When : Thursday, September 19, 2024
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Time : 01 : 00 PM EST
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For over 30 years, Beverly has been deep in the trenches building teams, coaching talent, and helping people reach their professional best. Her approach is formed by a successful 25-year career at AT&T, plus engagements with the State and Federal Governments.
She will combine her extensive industry knowledge with targeted Project Management and HR Certifications to help clients build high-performing Customer Service Teams and create processes that deliver exceptional customer experiences. As a published thought leader and podcast host, she enjoys bringing attention to the benefits that employees and employers alike experience through improving their culture and service delivery.
She feels that once organizations realize that their culture is the soil in which all things grow, they can be more intentional about aligning policies and practices and investing in training and development programs. The goal is to foster and nurture a culture of psychological safety, autonomy, and flexibility, where employees thrive and grow!
As the owner of Strategic HR Consultants, a Leader and Coach, she works to show clients who struggle with high customer complaints, and low employee engagement, how to build stronger teams that deliver better customer experiences.
The Delivering Feedback to Non-Receptive Employees course equips participants with effective strategies for providing constructive feedback to employees who may be resistant or unresponsive. Whether you're a manager, team leader, or HR professional, this course will enhance your ability to communicate feedback in a way that fosters growth and improvement.
Areas Covered
- Building a Foundation for Feedback
- Mastering the Art of Feedback Delivery
- Refining Your Feedback Delivery
- Putting it all Together – Practice and Application
Who Should Attend
Team Leads, First Level Managers, Second Level Managers, Trainers, HR Leaders
Why Should You Attend
- Enhanced Communication Skills:
○ Learning effective feedback techniques equips participants with the ability to communicate more clearly and persuasively.
○ Improved communication fosters better relationships between managers, team members, and colleagues. - Increased Employee Engagement:
○ When employees receive constructive feedback, they feel valued and engaged.
○ Engaged employees are more likely to stay motivated, contribute actively, and remain committed to their roles. - Conflict Resolution and Productivity:
○ Addressing non-receptive employees helps prevent conflicts from escalating.
○ Constructive feedback can lead to positive behavioral changes, which ultimately enhance team productivity. - Leadership Development:
○ Managers and team leaders who master feedback delivery become better leaders.
○ The course provides practical skills for handling challenging conversations and leading by example. - Organizational Growth and Retention:
○ A culture of open feedback contributes to organizational growth.
○ Retaining talented employees is easier when they receive valuable feedback and feel supported in their development.
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$160.00
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