Transforming Anger and Conflict into Collaborative Problem Solving: The Stress Doc’s Four Faces of Anger – Model and Method
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Speaker : MARK GORKIN
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When : Wednesday, November 13, 2024
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Time : 01 : 00 PM EST
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Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker who has blended individual and group therapy/facilitation, public speaking, workshop and webinar leadership, especially in the areas of stress resilience, burnout prevention, and anger/conflict management, as well as creativity and humor, leadership and team building. A nationally-known Motivational Psychohumorist ™, the Doc is a critical incident and trauma/grief/violence prevention consultant, currently working with the NYC-based national EAP, CCA, and the DC-based Human Resources Consulting Firm, PRM. (Mark has done considerable work with a variety of DC-Govt Agencies, especially the DC Regulatory Affairs Agency.)
Mark’s style, substance, and spirit have helped heal and inspire individuals, teams, and organizations for over forty years. Mark presently provides individual and group teletherapy/trauma services at Inner City Family Services, Washington, DC. The Stress Doc has taught Crisis Intervention at Tulane University Graduate School of Social Work, been a Stress and Violence Prevention Consultant for the US Postal Service, led Stress Resilience and Team-Building Playshops on Leadership Retreats for the US Army. He also helped spearhead a mental health education and advocacy outreach program, Be Well Initiative, for the Nepalese Community in the Greater DC area
His books, Practice Safe Stress,
The Four Faces of Anger, and Preserving Human Touch in a Hi-Tech World,
also capture the Stress Doc’s wholistic, healing, and humorous approach
to recovery and Post-Traumatic Growth!
Today’s always on, TNT – Time-Numbers-Technology/Transition – Driven and Distracted World can breed tension and conflict. Discover the Four Angry “I”s and the Stress Doc’s “Four Faces of Anger” Model for transforming anger, rage, and conflict into productive dialogue and conflict resolution.
Learn and practice skills and strategies for 1) disarming power struggles by asking trust-building, “good questions” and 2) providing and receiving all kinds of feedback, even how to deal constructively with a critical aggressor. Understand the difference between “acknowledgment” and “agreement” and lyrically disarm or emotionally detach from “Yes, butters” and self-centered types. Use the Thomas-Kilmann Conflict Styles Inventory to discover your style of conflict; and learn how to engage in collaborative conflict resolution. Learn how to appropriately and strategically use humor to disarm pressure-packed situations.
Areas Covered
- Grasp the anger trigger dynamics – “The Four Angry “I”s
- Discover the Stress Doc's "Four Faces of Anger Model": whether anger is constructive or destructive, purposeful or spontaneous
- Take an Assertiveness Assessment Test; identify your assertive "hot spots"
- Understand the constructive-destructive difference between assertive “I”s and blaming “You" messages; practice
- Engage in mind exercises that provide tools for disarming critical aggressors; understand the array of emotional responses or reactions to feedback
- Learn to disarm “Yes, butters” and “passive-aggressors”
- Discover the five Thomas-Kilmann Conflict Styles in workplace conflict situations; grasp the paradoxical power of collaboration and consensus
- Recognize attributional bias and discover an IDEAL Model for disarming conflict
Who Should You Attend
All personnel levels – from front-line employees to all levels of management will gain skills, tools, and strategies for: 1) learning to understand different anger dimensions and how to express frustration and anger in a more constructive and professional manner. Participants will gain tools and techniques for transforming conflict into more collaborative problem-solving. And teams and the organization as a whole benefit when a work culture is able to acknowledge and address difference and disagreement, anger and conflict in an open, transparent, and respectful manner.
Why Should You Attend
As a workplace becomes more “TNT” with ever-changing, 24/7 timeline pressure, and the workplace becomes more diverse, it is more difficult for “message sent to be message received.” Communication problems, interpersonal frustrations and conflicts, silo effects, and “us vs. them” thinking can negatively impact workplace productivity and a cohesive culture. This webinar is for anyone in an organization or company who depends on efficient and effective communication and collaboration to be productive. It is for anyone interested in preventing unspoken or unaddressed anger to spiral in a destructive direction. This webinar will help promote a productive, inclusive, and supportive “high task/tech and human touch” culture.
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$160.00
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