Live Webinar
Creating And Fostering Psychological Safety in Our Workplaces
Have you ever found yourself holding back a brilliant idea out of fear, ridicule or dismissal by your colleagues? This hesitation signifies a lack of psychological safety in your workplace. But now imagine a different scenario: A workplace where you feel comfortable expressing your opinions openly, regardless of their imperfections. A place where you trust your team members will listen respectfully and be r..
Project Management for Administrative Professionals
The Project Management Institute brought active practitioners together to produce the Project Management Body of Knowledge, PMBOK, which is used around the world on all sorts of projects of varying sizes, with or without software support tools. Acquire the basic tools and approaches of PMBOK to turn special assignments into projects, which you can manage successfully to get the required results. Learn to fu..
AI in HR: Friend or Foe?
AI in HR presents both opportunities and challenges. This lecture will delve into the key applications of AI in HR, including:Recruitment and Onboarding: Using AI-powered tools to streamline candidate sourcing, screening, and onboarding processes.Performance Management: Employing AI algorithms to analyze employee data, identify performance trends, and provide personalized feedback.Employee Engagement: Lever..
Collaborating with HR on Your QMS System
This session delves into the important connection between Human Resources (HR) and Quality Management Systems (QMS). It emphasizes best practices for effective collaboration between the two areas, aiming to align HR strategies with QMS principles. Participants will explore how this synergy enhances overall performance, ensures compliance, and strengthens risk management processes. The session also highlight..
Excel – Reporting Simplified – Learn Pivot Tables from Scratch
Unlock the power of Excel's data analysis and Business Intelligence (BI) toolkit with Pivot Tables. Whether you're aiming to construct dynamic dashboards, conduct in-depth data analysis, or simply streamline data summaries for personal or business purposes, Pivot Tables are your key to success.In just a few clicks, without the need for complex formulas, you can effortlessly generate insightful reports, dyna..
Unleash Your Sales Superpower: Master the Art of Temperament-Based Selling
Temperament-based sales is a revolutionary approach that combines ancient wisdom with modern sales techniques. By understanding the four primary temperament types - Sanguine, Choleric, Melancholic, and Phlegmatic - sales representatives can tailor their communication and approach to resonate with each individual prospect's unique personality. Imagine approaching a Sanguine client, known for their enthusiasm..
Detecting Truth, Lies and Deception During and Investigation
The elements of and differences between the two primary forms of deception (Falsification and Concealment)Methods/techniques to detect deception (Emotional Cues, the Cognitive Approach, and the Attempted Control Approach) The proper weight to give Body Language/Demeanour Evidence: Myth or fact? The proper use of visual and audio observationHow to employ the benefits of multiple interview techniquesThe prope..
Ethical Decision Making - Ethics in business and governance, focusing on creating ethical policies and practices
Ethical Decision Making: Building Integrity in Business and GovernanceEthical decision-making focuses on creating policies and practices that uphold fairness, transparency, and accountability within an organization. It involves guiding business leaders and governance bodies to make morally sound decisions that align with both regulatory standards and stakeholder expectations. By embedding ethics into daily ..
How to Read and Understand an Annual Report
Understanding an annual report is crucial for investors, analysts, and business professionals seeking to evaluate a company's financial health, performance, and future prospects. In this presentation, we will break down the essential components of an annual report, including the chairman's letter, management discussion and analysis (MD&A), financial statements, and footnotes. We will walk you through ho..
Recruitment for Retention: 10 Elements to Get Right and Have Your Employees Stay with You
Recruitment is one of those topics that is talked about a lot. There are two main reasons for this, 1) a lot is happening in the field of recruitment, both in terms of developments and technology, and 2) there is always room for improvement when it comes to your recruitment process. Often, what happens when someone (unexpectedly) resigns is that both the manager of the team and HR go into panic mode. Where ..
Strategic Interviewing And Selection: Getting the Right Talent on Your Team
The effectiveness of the Recruiting, Interviewing and Selection process can be no greater than the quality of the interviews themselves. Interviewers need to know how to follow a proven methodology for obtaining relevant information from applicants and properly assessing it. Interviewers need to know what to look for and how to gain that information. The objective of an interview is to identify candidates w..
Accounts Payable Theft and Fraud
Tell-tale signs of accounts payable fraud include Increasing number of complaints about products or service, Increase in purchasing inventory but no increase in sales, abnormal inventory shrinkage lack of physical security over assets/inventory, charges without shipping documents, payments to vendors who aren’t on an approved vendor listAreas CoveredIdentification of: Duplicate PaymentsAbuse of Approv..
Basics of Asset Based Lending (ABL)
Asset-based lending (often referred to as “ABL”) is a form of commercial lending designed to finance safely the working capital needs of a borrower whose cash flow currently may not support debt repayment. Like other commercial loans, cash flow is the primary repayment source for an asset-based loan but with stronger reliance on the company's assets as collateral and firmer control over the receipts of the ..
Bullying And Incivility in the Workplace: Is There an App for That?
All of us would like to come to work on Monday mornings knowing we will be treated respectfully and professionally. And if we find some uncivil behavior all we need to do is access our “civil app” and poof, it will be gone. Unfortunately, more and more employees feel the opposite they experience rude and discourteous misconduct from their boss, their colleagues, and even their customers or clients; an..
Improving Relationships
We all want healthy, caring relationships and think we should already know how to create them. In this program, you learn how to dramatically improve all your relationships by first building trust with yourself and then with others. Participants come away from this program understanding that social skills for healthy relationships that should have been learned in childhood can be understood, practiced and i..