On-Demand Webinar
How to Exit Fight and Flight Mode
Have you ever been in a situation where a client started shouting at the staff? It could have been at a restaurant, at a car dealership or even at a doctor's office. When people "lose' it in the real world, we label them as unprofessional.We are less willing to do business with them, work for them, or invest in their business. When your buttons get pushed for too long, it might trigger you to start fighting..
How to Focus Your Sales Message From the Buyers Perspective
Two of the biggest complaints buyers have about sellers: You don’t understand my business and You don’t listen. By just shifting your perspective ever-so-slightly to think more from your buyers’ shoes can make a powerful impact. When you adopt the mindset that you are there as an “inside” consultant to help your prospect, your new sales funnel will bear higher conversion rates that result in more closed-won..
How to Give Corrective Feedback: The C.A.R.E. Model – Eliminating Negative Behavior by Focusing on Accountability?
We are all familiar with the “Sandwich” model of giving negative feedback – slice of something positive, then the constructive criticism/negative feedback, followed by a slice of something positive. There is so much more to being effective than this one idea. Register and collect them all. As a bonus, don’t miss out on receiving the 3 self-tests that guarantee you the skills to empower, engage and ins..
How to Handle Tricky Employee Absenteeism Problems?
When employees don’t play fair with your organization’s absentee policy and take an unplanned or excessive time off, it causes problems and you need solutions! This webinar will teach you how to create or update your attendance policy which complies with legal standards and which can be flexible enough to meet the demands of different departments or positions. The program will also address federal and state..
How to Hold Your Teams Accountable Without Demotivating Them
How often do you have Performance reviews with your team: once a year, a quarter, or every two weeks?Many leaders and managers have yet to be taught the importance of ongoing feedback and coaching on their teams. They have bought into the belief that Performance management is when we want to eliminate a staff member, or a Performance review happens once a year.These managers only speak to the underperformer..
How to Lead by Coaching and Mentoring and Benefits It Brings?
In today's fast-paced world, many of us are constantly striving to be better leaders. But what does it mean to be a good leader these days? Is it all about being in charge, giving orders, and making sure everything is done the way you want it? Not anymore, and we all know it.So let’s talk about this new leadership paradigm and how you can ‘lead different’ by tapping into the benefits of managing your team t..
How to Make Difficult Conversations or Crucial Conversations Easier
This session will go over the dynamics of dealing with difficult or crucial conversations, how to prepare for them, what to do when they arise, what to say and how to redirect reactions when they occur. Areas Covered Stages of a difficult/crucial conversationHow to prepare for itWhat to do if someone isn’t responsive How to handle difficult behavior in a crucial conversationWhat to say when you don’t know w..
How to Manage Poor Performance
Managers are important people because they achieve their results through other people. This means they are responsible for the coordination of efforts throughout the organization. Without managers, our organizations would be chaotic places in which to work. They would, therefore, achieve very little.A key part of the job of the manager is to assess and redirect the performance of their staff member. Manager..
How to Navigate Political Speech in the Workplace
Political speech at work is creating more of a problem now than it did during the 2016 Presidential election!!! With the impeachment, divisive country, and upcoming 2022 midterm elections, it has escalated even more. A new survey has found that a significantly increased percentage of employees are feeling stressed and strained because of the political speech since the 2016 campaign! Employees are feeling mo..
How to Perform a Sound Credit Review With Limited Information
This webinar will cover the entire credit process from how to set up an account, how to decide what payment terms they should receive all the way to how best to collect from a delinquent account. The webinar outlines steps for the following processes:Credit application - what is needed in the body of your credit application so that your company is covered should there be a lawsuit, or the customer goes to c..
How to Properly Terminate an Employee and Avoid a Lawsuit
During this 60-minute program, will be discussing what it means to be an “at-will” employer, the history behind at-will employment, the exceptions to at-will employment, the increasing regulation on employers, as well as some very important cases that underlie the current framework of how employers employ people today. This webinar will describe the systems Every employer should have in place to track..
How to Rebuild American Manufacturing
Ms.Nash-Hoff’s presentation will cover how new trends and technologies are contributing to rebuilding American manufacturing and what government policies and legislation have benefited rebuilding American Manufacturing. She will discuss how the trend of returning manufacturing to America (reshoring) is increasing manufacturing output in the U.S. and how the increased desire of consumers to buy Made in..
How To Resolve Issues With An Elephant In The Room
If you are in a business environment, and/or have discussions with family and friends this webinar will assist you to calmly and effectively address the issue without an argument or hurt feelings. Research reveals that 56% of people bottle-up workplace, family and friends grievances for more than a year without addressing it. It is amazing the pain and frustration many people are willing to endure to avoid ..
How to Respond to An EEOC Charge and Win
Making the EEOC “go away” definitely is not something an HR professional or business should expect to do without solid training. This session provides you with that training. This is a must-have in 2023. David has handled these matters for 24 years and has developed a system that works. In this session, he will walk you through the steps you should take from the minute you receive the EEOC charge through th..
How to Strategically Address Systemic Racism, White Privilege, and Unconscious Bias in the Workplace: It’s About More Than Training and Policy
The summer of 2022 will be long ingrained into our social and individual consciousness due to COVID and the horrific murder of George Floyd, a black man. George’s murder by white police officers, captured on video for the world to see, sparked outrage around the globe. So what, you may be asking, does that have to do with the business world. Racial bias workshops just won’t do any more. Employers and busine..