The Magic of Engagement – How to Deliver Exceptional Customer Service
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Speaker : BRUCE LEE
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When : Friday, April 11, 2025
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Time : 01 : 00 PM EST
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International event speaker, MC, and author, Bruce
Lee brings the experience of a solid business background from a good cross-section of industry:
- Branch management / special projects for a major Canadian Bank,
- Alberta Manager for the VISA credit card Division of the Bank,
- Senior marketing representative for a fully integrated Canadian oil and gas company,
- Senior consultant for an executive recruiting company,
- Partner and then owner of a 24-hour-a-day, 365 days a year retail convenience store and gas bar business.
- Director of Service Development and special projects consultant for a health care-focused international training company. This company won the 2017 Alberta Export
Award for Professional Development for their specific health care success education processes.
Bruce
has a passion for providing education keynotes, workshops and webinars
all across North America full time, for the past 28 years with a full
utilization and implementation zeal. He enjoys working with individuals
and organizations to help them get the results they need to grow their
careers and enhance their business success.
The intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.
Bruce is a newly published author of the book: Why Trust Me? Making Trust Your Competitive Edge.
In this webinar, you will learn the two main causes of employee turnover and how to remedy it, and how to adapt the leadership characteristics of successful business leaders and coaches.
Areas Covered
- Be introduced to the most essential strategies coming out of the lockdown that engages, empower and motivates employees
- Implement the 5 fundamental qualities of leadership that inspire and engage your talent
- Understand what really motivates employees, how to find out and support them
- Model what sets exceptional leaders apart from poor performers
- Be aware of the 5 crushing management mistakes that stop engagement
- Learn the three questions to stop your good talent from leaving
- Adopt the ‘5 Questions Survey’ to identify the productivity knowledge gaps in your leadership team
- Identify the five levels of engagement – where do you and your employees stack up?
- Explore the 4 Imperative to K.E.E.P. your employees and grow their capabilities
- Review two self-tests on loyalty and retention and one on how to coach and be coached - Review two self-tests on loyalty and retention,
- Use the resource that shows you how to coach and be coached
- Implement the one-page “Know all about your employee” form
Who Should Attend
What do great managers know that average managers do not when it comes to employee training, retention, and motivation? Experience has shown that implementing a solid employee development process, which includes industry best practices, can drive productivity up by almost 40%, at little cost. Employees work for more than just money, you need to find out the biggest motivator. This is how to engage, inspire, educate, and empower everyone that will bring out their best every day, and at the same time, grow your company, and your reputation as an employer of choice.
Why Should You Attend
This is your opportunity to learn the key to retaining employees and accelerating the productivity of your talent. This webinar shows you how to define and set an exciting workplace destination and define leadership attributes that focus on the importance of trust at all levels, the power of excellence, understanding how to lead and develop employees, and how to initiate creativity and continuous improvement to that will drive up customer loyalty and sales.
Topic Background
The pandemic threw everyone for a loop and in many cases, a very significant financial loss and for many, a large customer lose. There was no plan to get into this change, and there was no plan for coming out of it. This will help you adjust to the new normal, the abnormal. Business moves at the speed of trust – this is how to get there.
For organizations that laid off or furloughed people, there will be a trust and engagement issue when they come back. There may even be a labor shortage in some industries, and that will drag down your company’s growth, performance, and profitability. Employees are ready to leave to find a more suitable job with better pay, benefits and promotional opportunities, and less risk. Solidify your business customer care reputation by having engaged, enthusiastic employees. Current and future labor shortages will continue to drag down your company’s growth, performance, and profitability.
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$160.00
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