Corporate Governance
Auditing Business Continuity Plans According to ISO 22301
Successful business continuity planningInvolves the entire organization Requires clear and consistent communication Encompasses how employees will communicate, where they will go, and how they will keep doing their jobsPrepares the organization for disruptive eventsWhy is BCP Important? 61% of companies surveyed had to invoke their BCP 43% had to invoke it more than onceKey Causes: Natural Disaster, Power O..
Building a Culture of Respect in the Workplace
Building a respectful workplace is essential for your organization to grow and flourish. In a respectful workplace, all people have the right to be treated with dignity and respect. But respect goes far beyond legally defined protected rights. Employees feel valued by their employers. Productivity is high, conflict is low and business interests thrive. Even in difficult times such as terminations or discipl..
Cold Calling Strategies, Tactics and Techniques
Building your cold calling skills will enable you to:Gain an advantage over the competition.Find new business opportunities.Become an indispensable employee who gets new business.Compete with existing vendors for lucrative customers.Establish rewarding relationships and gain respect.Become an entrepreneur.Cold calling ability allows you to determine and take control of your own future.You may have been told..
COVID-19 and Contracts
COVID-19 is disrupting supply chains around the world and causing sharp drops in demand. Business is trying to decide whether and how to terminate or cancel contracts, and if they can avoid liability for breach.We will discuss how to handle contract cancellations because of the impacts of the coronavirus pandemic. We will focus on a little know contract clause called “force majeure” and look at how the clau..
Creative Ways to Boost Employee Morale and Engagement
Employee morale is more important than you may think because it has a direct impact on productivity and profitability. When employee morale is high, employees are happier, more engaged and the quality of work produced increases significantly which allow companies to be more profitable. When morale is low there is a ripple effect and the result is a less productive work environment with higher levels of stre..
Customer Service Excellence: Building Service Champions in Your Company
All planes are the same in the air. It is the people, primarily the front line, who interact with the passengers, which make the real difference. The way we think about service has changed. Who is responsible for service, how we achieve it and what service means are all being redefined. Leaders now recognize that responsibility for service does not reside in just the customer service department. It resides ..
Data Management, Records Retention, Destruction Considerations and Legal Holds
This webinar will review the basic tenants of Information Governance. We will then bring these theories to a practical level by discussing strategies for maintaining documents and information in today’s electronic work. We will discuss the key components of a good document retention policy. Finally, we will discuss the importance of litigation holds, including how, why and when to implement them to avoid le..
Drafting Document Retention Policies
The presentation reviews the basic approach of Information Governance and the importance of getting the relevant stakeholders at the table when drafting a document retention policy. We discuss the importance of document destruction and how to develop a policy that balances the interests of the various stakeholders.Areas CoveredInformation GovernanceObjectivesPolicies and ProceduresRecords Retention and Dest..
Effective Communication for Engineers and Scientists
This 60-minute webinar is intended for anyone who, like the trainer, has a technical background. We will look at the benefits of effective communication, the underlying principles, and how they might be successfully applied in a range of typical situations. The overall aim is to help scientists and engineers identify the aspects of communication that they currently do well, and aspects that they can usefull..
Emotional Intelligence (EQ): It's More Important For Success Than Your IQ!
Emotionally intelligent managers, supervisors and professional staff are your greatest assets. They solve problems, resolve conflict and build teamwork. Researchers and business experts agree that people with high emotional intelligence (EQ) are consistently the top performers in their organizations. They’re more resilient and flexible when things get tough, and are held in the highest regard by their bosse..
Essential Supervisory Skills : 3 hours Boot Camp
• Making the Transition from Staff Member to Supervisor• Management Skills for New Supervisors• Confronting the Tough Stuff: Managing “Difficult” PeopleNew supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.You will learn the skills you need to plan, prioritize and ..
Excel Spreadsheet Productivity Tips For Financial Advisors
We’ll explore dozens of financial functions in Excel, how to use them and how to avoid the associated pitfalls. Then we’ll take the results of your calculations and show you how to set up simple dashboards to communicate the results of your analysis. Finally, we’ll introduce you to Excel’s Power Query function and how to leverage it with external data and data sources in Pivot Tables.Excel was built for tho..
Form I-9 Compliance Issues Every Employer Needs to Know
Identifying for employers compliance issues which they need to address in order to be in the best possible position to defend an I-9 audit by Immigration & Customs Enforcement (“ICE”). Form I-9 compliance goes beyond just filling out the form. It requires that every business have Form I-9 Policies and Procedures in place that cover topics such as properly making corrections on a Form I-9, storage of For..
Government Contracting, Understanding the Fundamentals
This webinar introduces the fundamentals of government contracting in a format that easy to understand and comprehend. Participants will be able to apply the information presented when bidding on federal contracts as well as ensuring compliance when administering/managing contracts. As a participant, you will learn how to get your business ready to meet the demanding needs of the federal government. The web..
Handling a Chaotic Work Environment: How to Prioritize Work and Make Good Decisions Under Pressure
This highly interactive Webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You’ll learn practical techniques for making structured decisions—even under pressure—to earn buy-in from bosses, coworkers, and customers. In a workshop environment, you will participate in valuable exercises utilizing real-world case ..