Speaker Profile
AUDREY HALPERN
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey is currently a faculty member of the American Management Association where she trains communication skills.
Best Practices for NEW Managers
Unfortunately, being good at your job doesn’t guarantee that you will be a good leader or manager. Yes, you were good enough to get promoted but being a manager has challenges you never dealt with when you were an employee. The transition to management isn’t just a promotion and a pay raise—it’s a shift into a new type of role that requires new skill sets and you are bound to trip up along the way when you ..
Business Writing for Results
Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails.The way you write and respond to emails and other docume..
Developing Trust and Respect In the Workplace, Without Respect Work Environments Breakdown
Respect in the workplace is not just a good idea, but good for a company’s bottom line. Rude and disrespectful behaviors can create a dysfunctional workplace that pits people against each other, halts civil communications and destroys teamwork. Company culture becomes one of resentment and mistrust. When people can’t work together toward a common goal, the entire company suffers. If bad behaviors like these..
Elements of Effectively Coaching Employees
Coaching is a process of helping another individual realize their inner potential, delivering fulfilment to both the individual and the related organization. Coaching in the workplace typically focuses on an improvement in individual performance against key performance indicators or job expectations but can also focus on career development and employee growth. Unfortunately, coaching is the part of a manage..
Handling Generational Conflict on Your Team
Today, there are four different generations of employees in the workplace. These include Baby Boomers, Generation X, Generation Y, and Generation Z employees. Since each of these employees has been affected differently by their upbringing, it should be no surprise that conflict may arise between different members of these generations. In this webinar, a brief overview of the characteristics of each of these..
Managing Difficult Employees and Tough Situations
When difficult employee behavior is not addressed properly, other employees become resentful, they lose respect for your organization’s leaders, and they start modeling the difficult employee’s behavior. Employee morale decreases and your organization’s results and culture suffer. This webinar provides practical strategies for dealing with difficult people and situations in the workplace. The strategies tha..
Successfully Manage People Who Are Older Than You
Generational diversity” is no longer just a buzzword. We’re seeing younger and younger individuals in positions of power and influence in the workforce, and these days it’s not uncommon for the power hierarchy to be reversed, with older individuals reporting to younger bosses. You cannot manage an experienced worker based on authority from your position title alone. Managing someone older than you don’t hav..
Top 10 Strategies for Managing (and Minimizing) Interruptions in the Workplace
Anticipating the pressure and finding ways to redirect it in more meaningful directions so you can maintain control of your work is important. While interruptions at the workplace are inevitable, it doesn’t mean that they cannot be minimized or reduced. How you deal with interruptions and what your strategies for handling them matters. Learn to effectively handle interruptions so you can refocus quicker and..
Respectful Behavior In A Post COVID Workplace
Many of the traits that have always been important for managers - empathy, clarity, authenticity, and agility - are even more crucial during this time of uncertainty and upheaval. Leaders have been challenged to maintain connection and a sense of belonging within their teams even when they cannot be in the same room together. As leaders begin to stage the return to work, they have an opportunity to leverage..