Speaker Profile
BEVERLY HATHORN
For over 30 years, She has been deep in the trenches building teams, coaching talent, and helping people reach their professional best. Her approach is formed by a successful 25-year career at AT&T, plus engagements with the State and Federal Governments.
She will combine my extensive industry knowledge with targeted Project Management and HR Certifications to help clients build high-performing Customer Service Teams and create processes that deliver exceptional customer experiences. As a published thought leader and podcast host, She enjoy bringing attention to the benefits that employees and employers alike experience through improving their culture and service delivery.
She feel that once organizations realize that their culture is the soil in which all things grow, they can be more intentional about aligning policies and practices and investing in training and development programs. The goal is to foster and nurture a culture of psychological safety, autonomy, and flexibility, where employees thrive and grow!
As the owner of Strategic HR Consultants, a Leader and Coach, she plans to show clients who struggle with high customer complaints, and low employee engagement, how to build stronger teams that deliver better customer experiences.
![Delivering Feedback to Non-Receptive Employees Delivering Feedback to Non-Receptive Employees](https://www.grceducators.com/image/cache/catalog/2022-Speaker%20/85-95%20-%20NEW%20IMAGE/BEVERLY%20HATHORN-80x90.png)
Beverly Hathorn
September 19 2024
01 : 00 PM EST
60 Minutes
Delivering Feedback to Non-Receptive Employees
The Delivering Feedback to Non-Receptive Employees course equips participants with effective strategies for providing constructive feedback to employees who may be resistant or unresponsive. Whether you're a manager, team leader, or HR professional, this course will enhance your ability to communicate feedback in a way that fosters growth and improvement.Areas Covered Building a Foundation..
![Customer Service for High-Impact Teams Customer Service for High-Impact Teams](https://www.grceducators.com/image/cache/catalog/2022-Speaker%20/85-95%20-%20NEW%20IMAGE/BEVERLY%20HATHORN-80x90.png)
Beverly Hathorn
Recorded Webinar
60 Minutes
Customer Service for High-Impact Teams
In this program, we will review a range of topics, including an exploration of the current customer service landscape. We will provide information and insights regarding the key trends and challenges surrounding customer service and give examples of exceptional customer service. We will also touch on strategies to improve the performance of customer service teams. Throughout the workshop, we will emphasize ..