Speaker Profile
BRUCE LEE
International event speaker, MC, and author, Bruce Lee brings the experience of a solid business background from a good cross-section of an industry: - Branch management / special projects for a major Canadian Bank - Alberta Manager for the VISA credit card Division of the Bank - Senior marketing representative for a fully integrated Canadian oil and gas company - Senior consultant for an executive recruiting company - Partner and then owner of a 24 hour a day, 365 days a year retail convenience store and gas bar business - Director of Service Development and special projects consultant for a healthcare-focused international training company. This company won the 2017 Alberta Export Award for Professional Development for their specific healthcare success education processes. Bruce has a passion for providing education keynotes, workshops, and webinars all across North America full time, for the past 28 years with a full utilization and implementation of zeal. He enjoys working with individuals and organizations to help them get the results they need to grow their careers and enhance their business success. The intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Bruce is a newly published author of the book: Why Trust Me? Making Trust Your Competitive Edge.
Bruce Lee
Recorded Webinar
90 Minutes
Secrets of the Staffing Fix - Solving the Employee Training, Retention and Motivation Challenge
Who needs more customers? Who needs more staff? Current and future labor shortages will continue to drag down your company’s growth, performance, profitability and your ability to keep customers coming back – and doing more business with you. When employees know that what they do matters, regardless of their position in the company, teamwork, engagement, and productivity go up – and the measure is as high a..
Bruce Lee
Recorded Webinar
60 Minutes
Team Building – Bringing Out the Best in Everyone
Leading any kind of team is challenging, and effectively managing them can be especially difficult. The presentation starts off by addressing the one thing everyone does that stops them from being as successful as they can be - it's about how we make the choices that hold us back and “The 8th.Habit”.Teamwork. When employees know that what they do matters, regardless of their position in the company, engagem..
Bruce Lee
Recorded Webinar
90 Minutes
The Art of Persuasive Communication: Saying It Right, Getting It Heard
Effective communication is more than just words, it's the cornerstone of successful interactions in both professional and personal life. It's about truly listening, silencing the gossip and rumor mill, reducing turnover through timely recognition, guiding employees through change with transparency, coaching underperformers, and setting high standards for onboarding and training.In our diverse, multi-generat..
Bruce Lee
Recorded Webinar
90 Minutes
The Magic of Engagement – Putting the WOW Factor into Creating Exceptional Customer Service
Accountability, with engagement, equals profitability. When everyone gets that they are the customer/client/patient experience, no matter what their function or degree of contact with the client is, they will connect at an accelerated level that will differentiate you from your competition. What do great managers know that average managers do not when it comes to employee training, retention, and motivation..
Creating Civility in the Workforce – Whatever Happened to Respect?
Don’t let anyone get comfortable by disrespecting you, your work skills, your ethnic background, your soft skills in leadership and communication, your department, or your work team. Uncivil and disrespectful behavior, when left unchecked, becomes the culture of being rude, indifferent and uncaring. This generates gossip and rumors. Gossip is someone trying to level the playing field by taking away what som..
Effective Communication Skills: It’s Not What You Say, But How You Say It!
Effective communication is about really listening to others without any blinders on, eliminating the gossip and rumor mill, reducing the causes of turnover by providing timely and appropriate recognition, leading employees through changes by transparency, correcting the poor performers by coaching them and setting the standards in highly adhered to on-boarding and training standards. All we have in common w..
Gossip, Gab and Destructive Behaviour: How to Neutralize A Negative Workplace Environment
Bad attitudes, jealousy, and disruptive behavior will sabotage morale, lower self-esteem while reducing teamwork and productivity. When toxic behavior infects an organization at any level, managers may be tempted to ignore it or give in, absolutely the wrong thing to do, and tolerating it is not a solution.This session will show you how to neutralize gossip and put a system in place to ensure it does not re..
The Profitability of An Engaged Workforce: How to Engage, Motivate and Inspire
Accountability, with engagement, equals profitability. When everyone gets that they are the customer/patient experience, no matter what their function or degree of contact with the client is, they will connect at an accelerated level that will differentiate you from your competition.This fast-paced session will show you how to fully engage, influence and empower your front-line staff on how to successf..