Carmen Bowman is a consultant, trainer, author, and owner of Edu-Catering: Catering Education for Compliance and Culture Change turning her former role of regulator into an educator. Carmen was a Colorado state surveyor for nine years, a policy analyst with CMS Central Office where she taught the national Basic Surveyor Course and surveyor satellite broadcasts on culture change and how to survey for activities. As a contractor to CMS, Carmen co-developed the Artifacts of Culture Change measurement tool and facilitated both Creating Home national symposiums sponsored by CMS and the Pioneer Network. She facilitated the Task Forces that developed the new Dining Practice Standards and subsequent Toolkit. She was invited to give comments on draft CMS regulations by Pioneer Network and the Eden Alternative and serves on the Pioneer Network Public Policy committee which meets quarterly with the CMS Division of Nursing Homes. Carmen has a Master's degree in Healthcare Systems, a Bachelor's in Social Work and German, is a Certified Eden Associate and Eden Mentor, Certified Validation Worker, Group Practitioner, and Presenter. She co-founded the Colorado Culture Change Coalition and has authored eight culture change workbooks plus hosts a monthly web culture change talk show Conversations with Carmen. Currently, she is writing her ninth book changing Culture with Little Worry about Money or Regulation, and coaching teams to transform institutional culture as it is the team that makes a change.