Speaker Profile
CHRIS DEVANY
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca-Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger, and over 500 other organizations in 22 countries. He also has consulted with government agencies from the United States, the Royal Government of Saudi Arabia, Canada, the Cayman Islands, and the United Kingdom. He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity, and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers, and team leaders improve performance.
Chris Devany
July 25 2024
11 : 00 AM EST
90 Minutes
Performance Reviews: A Step-By-Step Process For Conducting Them Meaningfully and Effectively
One of the most critical areas of employee relationships and one of the biggest challenges management faces today is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization. Since both managers and employees often view performance appraisals with an..
Chris Devany
July 29 2024
03 : 00 PM EST
60 Minutes
Creating A Culture Of Trust: Understanding Others Before Being Understood
Trust is at the very core of sound business relationships. Intrinsic to trust is the expectation that all will act in a way that is mutually beneficial, meaning that trust is a critical component of effective leadership. Trust breeds stronger working relationships and a healthier organizational culture.Areas CoveredCreating a culture of trust: Where does it start?Extending your trust to othersBeing an appro..
Chris Devany
August 14 2024
03 : 30 PM EST
60 Minutes
The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You, Your Team and Results
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes. Areas Covered &n..
Chris Devany
September 25 2024
03 : 00 PM EST
90 Minutes
Moving From An Operational Manager to A Strategic Leader
Gain the insights and skills to know where your business stands today and where it’s heading tomorrow.In today’s unpredictable business environment, strategic leadership is not just for top management alone. It’s for:Managers who want to increase their competitive advantage by anticipating their customers’ priorities, needs and expectationsManagers who want to distinguish operational data from strategic dat..
Chris Devany
October 21 2024
01 : 00 PM EST
60 Minutes
ChatGPT for HR in 2024 and 2025: What Can ChatGPT Do For You?
This highly interactive Webinar offers you and your HR team an array of practical tools and templates you can use to effectively manage your HR responsibilities.As ChatGPT evolves and we start to gradually understand it better, HR managers can now perform some of their work duties more effectively using ChatGPT. ChatGPT can help you handle the various processes involved in managing all of your workforce, in..
Chris Devany
November 22 2024
03 : 30 PM EST
90 Minutes
How To Build A High-Performance Team in 90 Days
Get your teams act together; you can enjoy our Webinar as an individual manager or as a group! No matter how long you've been managing, this step-by-step guide ensures you'll get the strongest performance possible out of your team in any environment. With strategies presented in manageable daily, weekly, monthly and quarterly timelines, our program covers the full range of workplace issues from outdated sys..
Chris Devany
December 12 2024
03 : 30 PM EST
60 Minutes
Successfully Dealing with Difficult People, Including Remotely: The 5 Most Difficult Types of People and How to Effectively Approach Them
We all have to deal with so-called “difficult people”. What causes someone to be “difficult”? Why does someone else resist us? What is behind resistance? How can we deal effectively with someone who resists us, who may be cranky, chronically complain, be aggressive, snap at others or even resist us silently? Come laugh, listen and learn as Chris DeVany helps us understand what ..
Chris Devany
Recorded Webinar
90 Minutes
Moving From Peer To Supervisor – Supervisor 101
New supervisors will be ready to hit the ground running with the skills learned in this webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.You will learn the skills you need to plan, prioritize, and execute effectively each and every day. Putting into practice both the “hard stuff” and “soft stuff” will help you meet new challenges with increased c..
Chris Devany
Recorded Webinar
90 Minutes
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Chris Devany
Recorded Webinar
60 Minutes
Dress and Appearance Code: Rights, Responsibilities, and Potential Liabilities for 2022
From the style and length of one’s hair, to the number and location of visible tattoos, to recognizing gender non-conformity style, to creating a summer dress code, employers are facing an increased need to determine their organization’s culture and policies, as well as following federal and state laws. How does an organization balance employees’ rights to express themselves with the organization’s ri..
Chris Devany
Recorded Webinar
90 Minutes
Essential Management Skills - What You Need To Get The Important Work Done
New supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.You will learn the skills you need to plan, prioritize and execute effectively each and every day. Putting into practice both the “hard stuff” and “soft stuff” will help you meet new challenges with increased co..
Chris Devany
Recorded Webinar
90 Minutes
Handling a Chaotic Work Environment: How to Prioritize Work and Make Smart Decisions Under Pressure
This highly interactive webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You’ll learn practical techniques for making structured decisions even under pressure to earn buy-in from bosses, coworkers, and customers. In a workshop environment, you will participate in valuable exercises utilizing real-world case ..
Chris Devany
Recorded Webinar
90 Minutes
How To Build A High-Performance Team in 90 Days
Get your teams act together; you can enjoy our webinar as an individual manager or as a group! No matter how long you've been managing, this step-by-step guide ensures you'll get the strongest performance possible out of your team in any environment. With strategies presented in manageable daily, weekly, monthly and quarterly timelines, our program covers the full range of workplace issues from outdated sys..
Chris Devany
Recorded Webinar
120 Minutes
How to Strategically Address Systemic Racism, White Privilege, and Unconscious Bias in the Workplace: It’s About More Than Training and Policy
The summer of 2022 will be long ingrained into our social and individual consciousness due to COVID and the horrific murder of George Floyd, a black man. George’s murder by white police officers, captured on video for the world to see, sparked outrage around the globe. So what, you may be asking, does that have to do with the business world. Racial bias workshops just won’t do any more. Employers and busine..
Chris Devany
Recorded Webinar
120 Minutes
Investigate, Document, Excel: A Writing Bootcamp for HR
Workplace investigations are not limited to addressing harassment complaints; they encompass a broad spectrum of misconduct, from theft and safety issues to retaliation, substance abuse, and policy violations. These investigations are crucial for maintaining a safe and equitable work environment. The responsibility often falls on HR or management, and determining the need for an outside investigator can be ..