CPE Courses
Communication, Bias and Team Conflict During Crisis
Interpersonal communication skills are essential workplace skills. Communication - how what, and when can be a significant hurdle to convey during stressful times, and even more critical during chaos, crisis, and uncertainty. How do you ensure that you are delivering your key messages in a way that can be heard and understood by your team as you move forward through these uncertain times?Interpersonal commu..
Conducting an Internal I-9 Self-Audit for Compliance: Identifying and Correcting Problems to Avoid Penalties
Are you confident your organization is in full compliance with Federal immigration laws, or are you at risk of being assessed costly fines, or worse, for potential violations?For HR departments, the seemingly simple onboarding form and online immigration verification system are a minefield of potentially costly errors. I-9 mistakes can cost your company anywhere from $2,000 to $20,000 in per-emplo..
Conducting Effective, Legally-Compliant Investigations of Harassment and Bullying Allegations
In this informative session, we will explore the critical techniques and legal considerations necessary for effectively managing harassment and bullying investigations in the workplace.Led by a seasoned expert in human resources, this webinar is tailored for HR professionals, managers and business leaders seeking to enhance their investigative capabilities. Our discussion will cover essential topics includi..
Creating Employee Handbooks that Protect You and Support the Company’s Culture
The #metoo movement made it very clear that your employee handbook needs to show employees how to behave and what procedures must be followed when they don’t. Your handbooks must be legally compliant, and there are clear solutions to getting there. What’s exciting is those handbooks can also play a role in defining company culture! Do your employees want to read your handbook? Is it interesting? Attractive?..
Cross Culture/Cross Gender Communication
This program examines the concept of communication and the challenge of communicating with people who have different cultural and/or gender backgrounds and experiences. We look at communication in relation to gender as well as culture and explore how various communication issues can affect the workplace.Participants consider what communication is and what it's not, what makes it work, and what hinders it. T..
Cultural Competence - Interpersonal Communications and Diversity in the Workplace
In today's interconnected and globalized workforce, the concept of cultural competence has become more than just a buzzword it is a fundamental aspect of creating thriving, innovative, and inclusive workplaces. Cultural competence in the context of interpersonal communication and workplace diversity encompasses a broad spectrum of skills, attitudes, and strategies that foster understanding, respect, and col..
Cultural Competency in 2023: Making DEI a Reality
This program will assist you in developing a cultural competency plan of action to move your DEI goals forward. We will explore the definition of cultural competency and how to make it a reality. We will explore the policies and practices necessary to make DEI work for your workplace. Areas Covered Definitions of DEI and cultural competencyTrends in cultural competencyHow to OWN cultural competencyDevelopin..
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Defensive Driving Best Practices for the Non-DOT Fleet
Practically every person in the US will either drive a vehicle or be a passenger in one at some point. Usually this is a Daily Exposure. In order to maximize the safety elements associated with this ‘exposure’, It is pretty much staring us in the face that we learn at least the basic safety metrics associated with all things automotive. This includes such things as hiking, walking the dog, bike riding, driv..
Diversity and Inclusion Strategy: A Necessary Workplace Survival Tactic
What do we mean when we think about – Diversity? Inclusion? Is it referring only to race, disability, and gender? Diversity and inclusion strategies have expanded to include the differences among us in the way we do our work, how we think, as well as where we work in the organization. This webinar will discuss the forms diversity and inclusion take within our workplaces, and how that translates into the cri..
Do not Hire Independent Contractors, Especially Now!
During this 60-minute program, will be discussing what an independent contractor is under the law, the differences between an independent contractor and an employee as defined by the DOL and IRS, what companies should have in place to support a company/independent contractor model? the government initiatives in place to address worker classification, why hiring independent contractors is so risky (especiall..
Documenting Misconduct that Will Stand up in Court
It is estimated that 60-70%o f litigation is employment-related. Let’s face it. If you stay in business long enough, your company will inevitably be sued. The time to prepare your defense begins before that suit is filed. Juries look to your documentation when they are making the decision of whether you ran afoul of the law. At the same token, plaintiff attorneys try to pick apart your documentat..
Do’s and Don’ts of Documenting Employee Behavior, Performance, and Discipline
The absence of solid documentation is the single most common mistake employers make when handling employee performance, behavior, and discipline issues. Not properly documenting, or not documenting at all, can hurt employers and employees in several ways. Documentation can make or break a manager’s ability to discipline, terminate, fairly promote, reward, and recognize employees. Additionally, solid documen..
Dress Codes for the Modern Workplace
Since employees typically are the first contact made with a company it is often necessary to control that image projected. In the past, employers used dress and appearance policies to help employees work comfortably and safely while still projecting a professional image to clients, customers and future employees. Over the years employers have also used dress and appearance policies to help create an employm..
Driving Down Turnover Through Effective Employee Engagement
Employee engagement programs have grown in popularity. One reason they are so popular is as a strategy to drive down the turnover of average workers and superstar performers. This webinar will describe the components of an employee engagement program, how to make the business case for such programs, and how to use an employee engagement program as a deliberate and systematic way to drive down avoidable turn..