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The Magic of Engagement – Putting the WOW Factor into Creating Exceptional Customer Service
Accountability, with engagement, equals profitability. When everyone gets that they are the customer/client/patient experience, no matter what their function or degree of contact with the client is, they will connect at an accelerated level that will differentiate you from your competition. What do great managers know that average managers do not when it comes to employee training, retention, and motivation..
The Manager as Coach
Managing and motivating an increasingly diverse workforce, along with a blend of virtual, hybrid and distributed teams, poses unique challenges. To meet these challenges and positively influence employee performance, today’s managers must shift from traditional management approaches to more of a coaching role. When managers provide guidance and support through coaching, teams are more high-performing, colla..
The New 80-20: Drug Testing and the Laws on Marijuana
This program will cover what you need to include for drug testing, why you need drug testing information, the significance of drug testing under SAMHSA, distinctions in testing that can emerge, and what you need to include in our handbook, as well as other critical issues in drug testing for prescriptions, interactions, and other hot testing issues. Areas CoveredGeneral understanding of the impo..
The New I9 – Mandated Requirements for Worker Verification and Authorization
In February 2020, the USCIS released its long-announced revision of the I9. Federal law requires that every employer who recruits, refers for a fee, or hires an individual for employment in the U.S. must complete Form I-9, Employment Eligibility Verification. The Form I-9 process, managed by the U.S. Citizenship and Immigration Services, will help you verify your employee's identity and employment authoriza..
The New Overtime Rules: Get Yourself and Your Workforce Ready
Overtime rules are nothing new. We know that certain employees must be paid overtime rates when working more than forty hours per week. Other workers are not subject to overtime rules. What is very possibly changing, however, is the Department of Labor’s salary basis that contributes to the delineation between these groups. Currently, exemptions for workers of overtime rates under the Fair Labor Standards A..
The New USCIS Form I-9 and Remote Verification Option: How to Properly Complete, Retain, and Purge the I-9 and Avoid Fines
On August 1, 2023, the USCIS published a Revised Form I-9, Employment Eligibility Verification, along with several rule changes. Employers were able to use the current form without penalty through the end of October, but starting on Nov. 1, 2023, the prior version of Form I-9 is obsolete and no longer valid for use.The USCIS states that “The newly updated Form I-9 contains myriad revisions to the form and i..
The Perennial Workplace-Five Generations Working in Harmony
The post-generational work environment individualizes the workplace by focusing on the unique preferences and abilities of each employee rather than generalizing needs based on age or generation. A benefit of the post-generational workplace is that teams are formed based on perennial skills, expertise, and project requirements versus stereotyping the individual by the decade in which they were born. This en..
The Pregnancy Fairness Act: New Regulations from the EEOC
This webinar will discuss the Guidance provided by the Equal Employment Opportunity Commission that is designed to assist employers in complying with the Pregnant Worker Fairness Act (PWFA). The PWFA requires a covered entity to make reasonable accommodations to a qualified employee’s or applicant’s known limitations related to, affected by, or arising out of pregnancy, childbirth, or related medical condit..
The Supervisor as Your Chief Retention Officer
Crisis at a small or large scale can bring about permanent changes in an organizations’ workplace. As new practices enter the work environment, remote work becomes the norm, social distancing shifts requirements, mask mandates, your frontline leaders, more than ever play an important part in retention practices.What is Retention?"The classic organization is characterized by the command-and-control style of ..
The Triple Whammy of Dealing with FMLA, ADAAA and Workers Compensation
Dealing with cases that involve the Family Medical Leave Act the Americans with Disabilities Act Amendment Act and Workers Compensation is often called the Bermuda Triangle of Employment Law. We call it a Triple Whammy as these types of cases are very complicated to understand and deal with correctly. These three laws often conflict leaving Human Resources Professionals scratching their heads an..
Time to Review and Update Your Employment Policies: Getting Ready for 2025
Your employment policy manual is essential for smooth operations. It should be the go-to authority for policies. Secondly, it’s critical for new hire training. As such, it should be the first place to look for legal clarification. Thirdly, you can use it to showcase your company culture.An employment policy manual is a document in an organization that contains policies and procedures with which employees ar..
Time To Update Your Employment Policies: Tips and Traps
Employment policies are important documents in any organization. Procedures that are effectively designed and written help both managers and employees increase efficiency and productivity, reduce mistakes and frustration, and save time and money by providing clear guidelines that are easy to find and follow. The policy manual should be reviewed and modified constantly as the workplace and its laws and pract..
Time Well Spent: Strategies for Beating Procrastination
Are you tired of constantly feeling overwhelmed by your to-do list, caught in the endless loop of procrastination? The battle against procrastination is one that many of us face daily, and it can be a significant barrier to achieving our goals. This webinar is your key to breaking free from the cycle of procrastination and unlocking your true productivity potential.Learning ObjectivesUnderstanding Procrasti..
TIN Matching To Reduce Your B-Notices And Eliminate Proposed Penalties
Learn the best practices for eliminating 1099 error notices from the IRS. Discover the power of the TIN Matching system. Discover the smoothest way to register to use the two step verification process introduced 12/10/17. Learn how to handle the CP-2100 notices from Uncle Sam and avoid the fines and penalties for failure to timely comply with the B-Notice requirements. Understand the difference between and ..
Tipped Employees: The Complexities of Handling
Tipped employees can raise a whole new level of complexity for the payroll department. From how much to pay per hour to how to properly handle taxation on tips. States even have special laws in regards to tipped employees. Any company that is in the hospitality field has to deal with these questions on a regular basis. This webinar will give you the tools to better understand how to handle tipped empl..