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Common Law and Its Impact on Employment
The law - both in the U.S. and around the globe, continues to change as technology advances, the social and political climate evolves and industries grow and decline. It’s more important than ever for human resources to understand relevant legal issues so they can make better, more informed business decisions.We all benefit from knowledge of legal best practices, the current state of regulations, important ..
Communication, Bias and Team Conflict During Crisis
Interpersonal communication skills are essential workplace skills. Communication - how what, and when can be a significant hurdle to convey during stressful times, and even more critical during chaos, crisis, and uncertainty. How do you ensure that you are delivering your key messages in a way that can be heard and understood by your team as you move forward through these uncertain times?Interpersonal commu..
Comprehensive Review of Budgeting Best Practices
This webinar will provide an overview of the best tools to transform the planning cycle into an evolutionary process, bringing tangible and intangible returns for the organization. This is the most comprehensive condensed costing best practices course available!Whether a public company, private enterprise, or a not-for-profit organization, budgeting is vitally important to any entityLearning ObjectivesSimpl..
Conducting a Thorough Needs Analysis and Developing a Solid Compliance Training Program
The compliance culture of an organization is really important. Having a solid training program goes a long way in setting the tone. We will discuss how to conduct a needs analysis and show the benefits of doing so. Areas CoveredIntroductionNew HiresExisting staffRefresh, refresh, refreshWho Should AttendAnyone in complianceWhy Should You Attend Whenever conducting a needs analysis there are certain steps th..
Continues Improvements using 7 Basic Quality Tools
The Seven Basic Quality Tools, also known as “The original seven” or “The basics for Quality job” or “Must-know Quality Tools” as well as the most frequently used Quality tools, were first promoted by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of "quality circles." These tools, while there can be slight variations, include a Cause-and-effect diagram (also called Ishikawa o..
Controller Challenges in Changing Times New Roles of Controller as Strategic Partner
The turbulent ever-changing and technology driven world of business requires changing and evolving roles for controllers. The focus is currently more on the soft side of business, rather than accounting and reporting. It is more about people pleasing, than pencil pushing. Studies have shown the controllers who want to rise in the ranks to CFO must learn to put down their pencils and master the soft skills. ..
Creating Employee Handbooks that Protect You and Support the Company’s Culture
The #metoo movement made it very clear that your employee handbook needs to show employees how to behave and what procedures must be followed when they don’t. Your handbooks must be legally compliant, and there are clear solutions to getting there. What’s exciting is those handbooks can also play a role in defining company culture! Do your employees want to read your handbook? Is it interesting? Attractive?..
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Crypto – Auditing Assets and Liabilities
Embark on a comprehensive exploration of the evolving landscape of cryptocurrencies and their increasing significance in financial ecosystems. This webinar is tailored for auditors, financial professionals, and anyone seeking a nuanced understanding of the challenges and opportunities inherent in the audit processes of crypto assets and liabilities. We’ll begin with a concise definition of cryptocurrencies ..
Cryptocurrency Taxation
Blockchain and cryptocurrencies such as Bitcoin have been getting headlines for years now, first because of their increasing value, and lately because of a crash in value. Yet, few business professionals can grasp the intricacies, opportunities, and challenges posed by this new technology. Millions of crypto traders are searching daily for tax professionals with expert knowledge of crypto taxation. This web..
Cultural Competence - Interpersonal Communications and Diversity in the Workplace
In today's interconnected and globalized workforce, the concept of cultural competence has become more than just a buzzword it is a fundamental aspect of creating thriving, innovative, and inclusive workplaces. Cultural competence in the context of interpersonal communication and workplace diversity encompasses a broad spectrum of skills, attitudes, and strategies that foster understanding, respect, and col..
Cultural Competency in 2023: Making DEI a Reality
This program will assist you in developing a cultural competency plan of action to move your DEI goals forward. We will explore the definition of cultural competency and how to make it a reality. We will explore the policies and practices necessary to make DEI work for your workplace. Areas Covered Definitions of DEI and cultural competencyTrends in cultural competencyHow to OWN cultural competencyDevelopin..
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Customer Relationship Management: Strategic Methods to Manage Relationships
Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with cus..
Customer Service for High-Impact Teams
In this program, we will review a range of topics, including an exploration of the current customer service landscape. We will provide information and insights regarding the key trends and challenges surrounding customer service and give examples of exceptional customer service. We will also touch on strategies to improve the performance of customer service teams. Throughout the workshop, we will emphasize ..
Dealing with Conflict
Conflict should not be avoided. In fact, discussing ideas that differ among team members is the only way to get all the ideas out and examined. Passionate debate is to be encouraged. Managing the discussion is the challenge for the moderator. Arguing your point of view is NOT attacking those with a different point of view personally. The ultimate intent is to resolve the conflict by coming to a consensus. C..