In her 40 year career in the collection industry, Debra Ciskey served 2 successive terms on the Board of Directors of ACA International: The Association of Credit and Collection Professionals, and currently serves as an ACA Certified Instructor, having taught more than 200 ACA seminars. She was instrumental in the development of the Credit and Collection Compliance Officer program, the Credit and Collection Compliance Attorney program, the Trainer Specialist program, FDCPA seminars, and numerous others. Other leadership positions she has held include Chairman of the association’s Education Council, Ethics Committee, Public Relations Committee, and Regulatory Affairs Committee After serving ACA members as an ACA staffer, Debra worked in training and development and compliance roles for prominent industry members, and is now Executive Vice President of The Collection Coach, LLC and Executive Vice President of a leading collection firm, CACi, in St. Louis, MO.