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What’s New in Workforce Planning?
Workforce planning programs have grown in popularity. One reason they are so popular is to bring systematic thinking to the need to drive down labor costs while maximizing productivity. This webinar will describe new approaches to workforce planning and how to use them to address the comprehensive labor force needs of an organization. Workforce planning is a systematic approach to determining the quantity a..
Why Employees Lack Problem Solving Skills and What To Do About It
In order to succeed you need employees to think critically and solve problems on their own. Average managers make a critical mistake that prevents their employees from gaining these skills. In this practical and engaging program, get the skills to avoid this mistake and gain the must-have skill for any manager or business leader: employee coaching. Using simple, but powerful coaching techniques, can create ..
Winning in Sales
To win in sales you must understand the process of selling fully, and master key components of the process. Two of these components are the sales presentation and the sales cycle. The sales presentation is where you make the value, qualities, and benefits of your product or service known to the prospect. There are various ways to present to the prospect, some formal, and some informal, but certain informati..
Wire Transfer Fraud–Detection and Mitigation
This training program will discuss common forms of wire fraud such as account takeover (consumer, corporate, and institution internal accounts); false invoices/money mules and advance fee frauds; business email compromise; and supply chain fraud. It will also discuss wire fraud detection, fraud mitigation, and sound business practices to thwart attempts. Every industry is prone to wire transfer ..
Workers Compensation and Covid-19; The Health Issues Connected to Infections From The Workplace
Is coronavirus compensable under WC? The answer to that question is “maybe.” While WC laws provide compensation for “occupational diseases” that arise out of and in the course of employment, many state statutes exclude “ordinary diseases of life” (e.g., the common cold or flu). There are occupational groups that arguably would have a higher probability of exposure such as healthcare workers. However, even i..
Workplace Bullies & Abrasive Leaders: Why They Act That Way and How to Help Them Stop
They overreact, they are controlling, they make threats and humiliate others… they are bullies, abrasive leaders, or workplace meanies. While they may be valuable to your organization given their ability to drive results, they also cost your organization in lowered morale, increased absenteeism, and in retaliation against you, the employer. Learn why abrasive people act this way (hint, it’s not because they..
Workplace Civility: Respectful Habits Lead to Increased Productivity, Decreased Liability
Civility training is a new term for an old concept. It refers to professional business training related to etiquette, diversity awareness, and cultural sensitivity. Research indicates that inclusion policies are actually the keys to diversity management success. As economies, markets, and industries around the world merge together, the need for thoughtful and perceptive employees continues to grow among glo..
Workplace Communication Styles: How to Better Manage and Influence Others
Organizations that underestimate the importance of communication during these times of uncertainty often suffer significant economic and political damage. However, those that understand that effective communication plays an essential role in the successful management of crises will be more successful in implementing the necessary changes that are needed to reduce workplace stress, increase productivity, and..
Write It Right – Well Written Procedures Are Essential For QMS Effectiveness
The webinar will help you to write clear, unambiguous, and flexible SOPs. You will learn techniques for creating easy-to-read and understand SOPs that your employees can consistently follow.Well-written procedures are a critical ingredient in an effective and efficient quality management system. They are an essential part of meeting the regulatory requirement to “establish and maintain” a suitable and effec..
Writing an Effective Credit Memorandum-It’s not What You Say But How You Say It
Credit memoranda serve as the primary means of communication in the banking domain. It covers three functions: providing details on customer relation status, record actions, and thoughts, and recommend or support action. An effective memorandum is not about what you say, but how you say it, for commanding attention.Join industry expert Dev Strischek as he helps you develop your skills in writing an effectiv..
Writing and Enforcing Effective Standard Operating Procedures (SOP)
This course addresses how to write effective SOPs, and work instructions in support of your company's activities.Learning ObjectivesFood and Drug Administration (FDA), the International Organization for Standardization (ISO) requirements for documentationEffective written SOPs and work instructionsMandates for documentation set forth by the regulators, such as the Food and Drug Administration (FDA), the Int..
Writing and Revising SOPs for Increased Operational Efficiency
This webinar will highlight important fundamental knowledge for writing effectively in the context of clear, concise, effective SOPs. This webinar will also help focus on an efficiency mindset that can lead to operational gains without sacrificing quality. This webinar will discuss how to more effectively write and revise standard operating procedures (SOPs) with a focus on increasing operational efficienci..
Writing Effective Standard Operating Procedures and Work Instructions
Standard Operating Procedures and work instructions – the documentation required by regulation – are essential to the effective and compliant running of any regulated business. Unfortunately, many individuals in those businesses miss the valuable opportunities that properly developed Standard Operating Procedures/Work Instructions can provide. Regulated documentation can serve a variety of purposes other th..
Writing Focused, Credible and Authoritative Audit Observations
This webinar will provide the basic principles for writing effective audit observations. The audit observations represent the result of weeks of reviews, analyses, interviews, and discussions. It is used to provide important information to management on the area you reviewed. And, more importantly, it provides details to management on significant issues that need to be addressed. How well you communicate th..
Writing for Audit Professional
This webinar is not a typical writing webinar. We will not be taking old findings, issues, or reports and rewriting them. Instead, we will be sharing with participants the writing disciplines necessary to develop their own style and provide impactful written communications. We will discuss how to be insightful without inciting negative reactions. We will also discuss the value of a “thought document” that c..