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Powerful Communication Tools for Today’s Diverse Workforce
Communication isn’t just about exchanging words—it’s about understanding, respect, and connection.But right now, most companies are struggling because employees don’t know how to communicate across generational and experiential gaps.Older employees expect respect. Younger employees don’t know how to demonstrate it.Leaders assume their teams should already know how to communicate effectively. They don’t.The ..
Supporting Your Team through Change, Uncertainty and Unpredictability in Challenging Times: Leadership Strategies for Success
In times of change, uncertainty, and unpredictability, leaders play a critical role in guiding their teams through challenges while maintaining morale, engagement, and productivity. This presentation provides leaders with practical strategies to foster resilience, build trust, and create stability within their teams. Participants will explore effective communication techniques, emotional intelligence skills..
Workplace Violence: CMS and Joint Commission Standards
Workplace Violence has escalated over the past 15 years, especially in the healthcare arena. Such violence is directed at providers and staff, but also towards family members and others, with injuries frequently occurring to bystanders such as healthcare providers. In November 2022, the Centers for Medicare and Medicaid (CMS) issued a memo regarding workplace safety, addressing care in a safe environme..
Computer System Validation (CSV) Boot Camp
We will explore the best practices and strategic approach for evaluating computer systems used in the conduct FDA-regulated activities and determining the level of potential risk, should they fail, on data integrity, process and product quality, and consumer/patient safety. We will walk through the System Development Life Cycle (SDLC) approach to validation, based on risk assessment, and will also discuss 2..
Outlook Techniques: Survive Avalanche Email
Research shows that most people with Microsoft Outlook on their desktops only use about 15% of the power of Outlook, leaving 85% unused. Some of the unused 85% includes the Inbox features of Outlook. By using these features, you will manage your productivity more effectively and “make” time for your own personal pursuits. In addition, when you are under pressure to perform, you won’t be stalled by ans..
The Science of Leadership: Unlocking EQ for Better Decision-Making
This research-driven, practical session unpacks the neuroscience of emotional intelligence and its impact on leadership effectiveness. Participants will learn the core components of EQ—self-awareness, self-regulation, motivation, empathy, and social skills—and how these translate into better decisions, stronger relationships, and healthier work cultures.We will explore what happens in the brain during decis..
Ai and Human Resources: The Great Opportunity!
Artificial intelligence is here to stay. It is rapidly transforming all aspects of running a business including human resources. AI has been embedded into everything from hiring applications, to human resource information systems, surveying tools, and more. There are also the AI platforms like Chat GPT which can be used independently. Understanding how artificial intelligence can help you to be more product..
AML Regulatory Insight for August 2025: Implementing Recent Changes in Your Financial Institution
It's important for us to connect rules & regulations to roles. This way each staff member will understand their new responsibilities. We are going to take a project management approach to the new rules & regulations and show how we need to act to effectively implement them and to whom. There are a number of ways to keep up with the changes which we will discuss during this training. This training is..
Avoiding Wrongful Termination Claims : The Dos and Don’ts of Defensible Documentation
Wrongful termination claims are increasing exponentially and are catching employers by surprise. With sympathetic juries and high verdicts, employers must understand the process and the tools they should use to best avoid these types of claims.You’ve heard the statement, “If it’s not written down, it didn’t happen.” The human resources mantra for managers and supervisors is to "document, document, document,..
GRC Integration and Strategy - How to Integrate Governance, Risk, and Compliance into a Cohesive Strategy
GRC (Governance, Risk, and Compliance) Integration involves unifying governance, risk management, and compliance functions into a cohesive strategy that supports business objectives while managing risks and ensuring regulatory compliance. Traditionally, these functions have been handled separately, leading to silos, inefficiencies, and increased complexity in managing risks and compliance across the organiz..
HIPAA 2025 - Upcoming Changes HIPAA
The 2025 HIPAA updates are designed to address contemporary challenges in the healthcare landscape, focusing on technological changes, expanded patient rights, and tightening compliance expectations. Organizations need to adapt swiftly and efficiently to avoid penalties and maintain operational integrity.This session offers a comprehensive look at the upcoming HIPAA changes, breaking down the new rules’ imp..
Supplier Quality Remediation using Principles of Lean Documents and Lean Configuration
Which do YOU want to be? Only you can answer that. This webinar can show you how to be the latter:Old school remediation: Hire 50 consultants tribal knowledge Put them to work on a PUSH system Build mountains of work-in-progress Bury your information in folders Spend endless hours on rew..
The Leader Within – Putting the WOW into Developing, Engaging and Retaining Exceptional Talent
Accountability, with engagement, equals profitability. What do great managers know that average managers do not when it comes to employee training, retention and motivation? When everyone gets that they are the customer / client / patient experience, no matter what their function or degree of contact with the client, they will connect at an accelerated level that will differentiate you from your compe..
AI Revolution in HR: Beyond Automation
This lecture explores the AI revolution in HR, moving beyond the hype of automation to reveal its strategic implications. We'll delve into the advanced applications of AI, including predictive analytics, personalized learning, and intelligent talent acquisition. Attendees will learn how to leverage AI to enhance decision-making in areas such as performance management, employee development, and workforce pla..
Prioritize and Learn to Say No
Prioritization is a process that successful leaders use to assure that they are focused on the right things. If you don’t respect your time, then why would anyone else? The art of saying “no” gives you more control of your time, and who wouldn’t want.Learning ObjectivesLearn to prioritize work according to what is most important. Make time for the most important tasks and focus on the work that matters. Don..