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How To Become An Emotional Intelligent Business Leader-What Are The Skills Needed
Emotional intelligence is a general set of skills that can be applied to anyone and any environment. It has been shown that Emotional Intelligence or EI, can be even more critical than the power of the cognitive brain usually measured with IQ. Emotional Intelligence refers to your ability to recognize and manage your own emotions, recognize and respond to the emotions of others, and build effective relation..
How to Build Emotional Intelligence and Become a Better Leader
Psychologist Daniel Goleman defines emotional intelligence as, “Our capacity to be aware of, to control, and to express emotions”. Emotional intelligence is important in the workplace as it helps build trust, improve communication, increase accountability, and resolve conflicts. Under Daniel Goleman’s model of emotional intelligence, there are four domains: self-awareness, self-management, social awareness,..
How to Complete a GAAS Audit – An In-Depth Review of the Seven Facets
The intention of this course is to provide you with a refresher of the audit process from start to finish, providing an in-depth review of an audit’s seven (7) facets and any relevant updates to the standards. By the end of the course, you should have a general understanding of how a GAAS audit is conducted, what main components are required, the importance of risk assessment, and how to apply these policie..
How to Deal with Employees Who Love to Argue and Debate Everything?
Our journey begins by building a firm understanding of conflict, exploring its various forms, numerous sources, and far-reaching impacts on the workplace environment. This initial overview provides a crucial context for understanding why conflicts occur and offers insights into how they can be proactively addressed and prevented.Moving deeper into the heart of the matter, we introduce a series of practical,..
How to Focus Your Sales Message From the Buyers Perspective
Two of the biggest complaints buyers have about sellers: You don’t understand my business and You don’t listen. By just shifting your perspective ever-so-slightly to think more from your buyers’ shoes can make a powerful impact. When you adopt the mindset that you are there as an “inside” consultant to help your prospect, your new sales funnel will bear higher conversion rates that result in more closed-won..
How to Give Corrective Feedback: The C.A.R.E. Model – Eliminating Negative Behavior by Focusing on Accountability?
We are all familiar with the “Sandwich” model of giving negative feedback – slice of something positive, then the constructive criticism/negative feedback, followed by a slice of something positive. There is so much more to being effective than this one idea. Register and collect them all. As a bonus, don’t miss out on receiving the 3 self-tests that guarantee you the skills to empower, en..
How to Give Corrective Feedback: The C.A.R.E. Model – Eliminating Negative Behavior by Focusing on Accountability?
We are all familiar with the “Sandwich” model of giving negative feedback – slice of something positive, then the constructive criticism/negative feedback, followed by a slice of something positive. There is so much more to being effective than this one idea. Register and collect them all. As a bonus, don’t miss out on receiving the 3 self-tests that guarantee you the skills to empower, engage and ins..
How to Handle Tricky Employee Absenteeism Problems
When employees don’t play fair with your organization’s absentee policy and take unplanned or excessive time off, it causes problems and you need solutions! This webinar will teach you how to create or update your attendance policy which complies with legal standards and which can be flexible enough to meet the demands of different departments or positions. The program will also address federal and state la..
How to Hold Your Teams Accountable Without Demotivating Them
How often do you have Performance reviews with your team: once a year, a quarter, or every two weeks?Many leaders and managers have yet to be taught the importance of ongoing feedback and coaching on their teams. They have bought into the belief that Performance management is when we want to eliminate a staff member, or a Performance review happens once a year.These managers only speak to the underperformer..
How to Prepare and Survive an OSHA Audit
Regulatory Compliance Audits can be taxing and worrisome for anyone. Having an OSHA Audit can open an organization up to receiving regulatory citations, monetary fines, negative company press, etc. The purpose of this webinar is to cover the key concepts of how to successfully navigate through an OSHA Audit. Being prepared ahead of time and knowing the right protocols can help turn a negative situation of b..
How to Respond to An EEOC Charge and Win
Making the EEOC “go away” definitely is not something an HR professional or business should expect to do without solid training. This session provides you with that training. This is a must-have in 2023. David has handled these matters for 24 years and has developed a system that works. In this session, he will walk you through the steps you should take from the minute you receive the EEOC charge through th..
How to Strategically Address Systemic Racism, White Privilege, and Unconscious Bias in the Workplace: It’s About More Than Training and Policy
The summer of 2022 will be long ingrained into our social and individual consciousness due to COVID and the horrific murder of George Floyd, a black man. George’s murder by white police officers, captured on video for the world to see, sparked outrage around the globe. So what, you may be asking, does that have to do with the business world. Racial bias workshops just won’t do any more. Employers and busine..
How to Write and Manage a Change Control System
This webinar will help attendees understand the fundamental change control steps and processes. It will focus on change proposals, assessments, execution and final implementation. The importance of proper planning, critical thinking skills, and co-ordination of all change activities will also be discussed.Areas CoveredIdentify what constitutes a changeLearn how to properly categorize a changeDemonstrate how..
Human error reduction in GMP manufacturing/floor
If you work in the GMP regulated industry you not only need to address human error deviations because they are an inconvenience, you must do it because the regulation requires it. The CFR - Code of Federal Regulations Title 21 Subpart B_Organization and Personnel Sec. 211.22 talks about the “Responsibilities of quality control unit.” and it states that “(a) There shall be a quality control unit that shall h..
Human Resource Audits: How to Conduct a Practical Audit Without Overwhelm?
Any HR professional knows that a major part of their responsibility is keeping the company’s employment files organized for many legal reasons but also because it helps to keep your operations going smoothly. An externally-driven audit by a government agency could result in dire consequences including fines, citations, and shutdowns. Without a system or organizing files followed up by regular internal audit..