Speaker Profile
MARCIA ZIDLE
Marcia Zidle is a board-certified executive coach, business management consultant, and keynote speaker, who works with organizations to leverage their leadership and human capital assets that result in higher performance and profitability. She has 25 years of management, business consulting, and international experience in a variety of industries including healthcare, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government, and nonprofits. She brings expertise in social and emotional intelligence; executive and team leadership; employee engagement and innovation; personal and organizational change management. She’s been selected as one of LinkedIn Profinder’s best coaches for 2016 and 2017!
BEST SELLER - Change Management: The Four Key Skills and Four Key Steps for Leading Change
Due to the increased pressure to respond to change quickly, and the changing dynamics of the workforce, human resource professionals as well as line and project managers must also wear the hat of change agents – leading the way to make change work – to be effective and productive and cost-effective. Managing change in a fast-changing environment is increasingly the situation in which most organizations now ..
BEST SELLER - Fast Track: How to Accelerate Newly Promoted Managers to Be Peak Performers
So, you’ve just been promoted. There are few career moments as exciting and these days as perilous as becoming new a team leader or manager of a department or business unit.Moving into a managerial role requires the development of leadership skills and techniques to enhance your personal and team outcomes. Leading others requires a greater level of self-awareness and core skills such as strategic thinking, ..
BEST SELLER - Succession Planning: It’s Not Just for Emergencies; It’s a Leadership Development Strategy
Succession planning isn't just naming the new CEO. In fact, it's not about putting a name behind a title at all. That's called replacement planning. And when it is only used during times of crisis - when a company has to name somebody to fill a vacant role quickly - that's not succession planning either. That's crisis management. The goal of succession planning is to continuously identify and develop high-p..
Change Management: The Four Key Skills and Four Key Steps for Leading Change
Due to the increased pressure to respond to change quickly, and the changing dynamics of the workforce, human resource professionals as well as line and project managers must also wear the hat of change agents – leading the way to make change work – to be effective and productive and cost-effective. Managing change in a fast-changing environment is increasingly the situation in which most organizations now ..
Customer Service Excellence: Building Service Champions in Your Company
All planes are the same in the air. It is the people, primarily the front line, who interact with the passengers, which make the real difference. The way we think about service has changed. Who is responsible for service, how we achieve it and what service means are all being redefined. Leaders now recognize that responsibility for service does not reside in just the customer service department. It resides ..
Emotional Intelligence (EQ): It's More Important For Success Than Your IQ!
Emotionally intelligent managers, supervisors and professional staff are your greatest assets. They solve problems, resolve conflict and build teamwork. Researchers and business experts agree that people with high emotional intelligence (EQ) are consistently the top performers in their organizations. They’re more resilient and flexible when things get tough, and are held in the highest regard by their bosse..
Meeting Management: Stop Wasting Time; Start Getting Work Done and Even Have Some Fun
Ask managers what part of their job they find most taxing and tedious and the answer is sure to come in a loud and unanimous voice – Meetings. Too many, too often with too few results. Nothing seemed to get accomplished; the agenda was unclear; people were late…or didn’t even show up. Let’s face it. Meetings have a bad reputation; they are time wasters. The best you can hope for is to get through them. Righ..
Onboarding New Hires: How to Get Them Quickly Up To Speed, Engaged and Productive
You’ve made your decision about whom to hire. You’ve gotten them excited about their new job. You’re excited about what they can bring to your team. Now what? If you’re like most good organizations, you’re doing something more. The Aberdeen Group reported that 70 percent of all organizations currently deploy some sort of onboarding program with leaders entering new roles. While this is a good thing, there i..
Stressed Out: How to Deal with Conflict, Difficult Co-workers, Peers and Even Bosses
Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It div..
The Millennial Workforce: How Smart Companies Engage and Tap their Entrepreneurial Energy
“The future belongs to individuals and companies who embrace the entrepreneurial spirit, whether that is inside or outside a company. The fundamental question is what is going to have people get motivated and inspired to make their highest contribution? What is going to get them fired up to do what they came here to do?” From “The Rise of the Intrapreneur”, Fast Company. As a company grows it naturally beco..
Workplace Communication Styles: How to Better Manage and Influence Others
Organizations that underestimate the importance of communication during these times of uncertainty often suffer significant economic and political damage. However, those that understand that effective communication plays an essential role in the successful management of crises will be more successful in implementing the necessary changes that are needed to reduce workplace stress, increase productivity, and..
Your Organization's Culture: If You Don't Get It Right, Nothing Else Matters
Get on a Southwest flight to anywhere, buy shoes from Zappos.com, pants from Nordstrom, groceries from Whole Foods, anything from Costco, a Starbucks espresso, or a Double-Double from In N' Out, and you'll get a taste of these brands’ vibrant cultures. Unfortunately, culture is often misunderstood and discounted as a touchy-feely, rather than a bottom line, the component of a business. That’s not the case. ..
Succession Planning for 2022: It's Not Just for Emergencies - It's a Leadership Development Strategy
2022! Life and the workplace have changed and will continue to change. What will the new normal be like? For most organizations and their leaders, the new normal is and will continue to evolve for some time. So, why be concerned with succession planning when you, as a human resource or senior or line manager have so many other problems to deal with? The reason is that the pandemic had created ma..