Michael W. Gozzo is President and Founder of THE TOTAL BUSINESS CONSULTING GROUP, LLC., a firm specializing in counseling and education of all levels of management in the areas of Supply Chain, Lean Manufacturing, Demand Flow Technology, Just-In-Time, ISO Certification, Total Quality Control, Manufacturing Systems Implementation, Inventory Control and Production/Operations Management. His involvement with Silicon Valley leaders in Supply Chain Management, Lean Manufacturing practices, Procurement Application and ISO include Cisco, Infineon, Sunrise Telecom, PerkinElmer, Philips Semi-conductor and SanDisk and Intuitive Surgical as well as smaller enterprises. Mike Gozzo went to Germany to train operational personnel at Lufthansa Air Cargo. He has been associated with Lean practices: pull systems, quick change, 5-S, VMI, cell design and others. Mike has traveled and worked extensively in Canada, England, Hong Kong, Ireland, Scotland, Germany, Japan, Korea, Mexico, Indonesia, Malaysia, South Africa, Bahrain, Saudi Arabia, UAE, Oman and Taiwan. He has an Executive Program Masters’ Degree (MBA) from the University of New Haven, as well as a Bachelor of Science in Finance from the University of Connecticut. He is certified as CPIM & CSCP by the Association of Operations Management (APICS). ISO Assessor Training and registration per IQA Standards (#QM1344/17) Mr. Gozzo is the co-author of "Made In America - The Total Business Concept" and several other books and numerous published articles. He has developed over 50 courses which can be customized for the respective client.