On-Demand Webinar
Current Good Manufacturing Practices
Current Good Manufacturing Practices, which include current good documentation practices, and elements of continuous improvement are both a law (regulations) and the right thing to do for any manufacturing operations.During this webinar, we will focus on 15, basic-to-intermediate, practices, including what they mean, how they work together, and why they stimulate continuous improvement (and yes, they do not..
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Customer Relationship Management: Strategic Methods to Manage Relationships
Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with cus..
Customer Service for High-Impact Teams
In this program, we will review a range of topics, including an exploration of the current customer service landscape. We will provide information and insights regarding the key trends and challenges surrounding customer service and give examples of exceptional customer service. We will also touch on strategies to improve the performance of customer service teams. Throughout the workshop, we will emphasize ..
Daring Greatly – Fully Showing up to Work Each Day!
In this session we’ll explore how you can go about doing the following:Identify the three main “stances” available to us with any event Understand the power there is in “owning your response”Explain the connection between vulnerability and courage Choose abundance over scarcity thinking Listen in a way that helps others fully show upAreas CoveredHow a personal mission statement accelerates decision-making?T..
Data Integrity 21 CFR Part 11 Compliance
The importance and amount of data being generated to ensure product quality and patient safety continues to grow, and proper controls around that data continue to be a subject of regulatory scrutiny. Regulatory agencies across the world are repeatedly citing data integrity issues. As a result, industry guidance and enforcement strategies are evolving. Regulatory concerns and warning letters have extended to..
Dealing with Conflict
Conflict should not be avoided. In fact, discussing ideas that differ among team members is the only way to get all the ideas out and examined. Passionate debate is to be encouraged. Managing the discussion is the challenge for the moderator. Arguing your point of view is NOT attacking those with a different point of view personally. The ultimate intent is to resolve the conflict by coming to a consensus. C..
Dealing With Difficult People In Life and Work
In this training you will discover the secret skills used by top therapists to deal with the most challenging of people. From annoying people at work. All the way to lock-down psychiatric patients. These skills are all extensively tested in the field and known to produce outstanding results.You will also learn how to deal with specific types of difficult people, and be shown how to control your emotions and..
Dealing with Imposter Syndrome
On this webinar you will:Understand what impostor syndrome is and how it can hold you backIdentify your type of impostor syndrome personalityLearn the 5 key principles to work through the mental and emotional blocks holding you backBe introduced to my holistic approach to managing and overcoming feelings triggered by impostor syndromeStart to learn how to build the resilience and strength to deal with uncer..
Dealing with Underperforming Directors
One of the biggest tests of the unity and collective efficacy of a board is when a fellow director is underperforming. That underperformance can manifest itself in many ways, but it inevitably has a negative impact on the wider board, the bad apple syndrome. The challenge of an underperforming director needs to be handled firmly, quickly, and sensitively as it can escalate into a wider conflict issue. This ..
Dealing with Workplace Negativity
Workplace negativity affects more people and organizations today than ever. Managers and team members alike report being more stressed as they are being asked to do more with less. Learn to create a positive, more productive workplace by developing practical strategies to relieve stress. As a manager or executive, learn to align with company values designed to help employees perform at their best. Acknowled..
Deep Dive into Financial Ratios
During many years of evaluating companies there are many things that you find are not as they seem after breaking down a balance sheet, income statement or statement of cash flows. If you do not have the skills to properly analyze the companies’ financial statements, you could end up losing a large customer to bankruptcy or granting a loan and the company defaults on it. In the webinar you will learn how re..
Defensive Driving Best Practices for the Non-DOT Fleet
Practically every person in the US will either drive a vehicle or be a passenger in one at some point. Usually this is a Daily Exposure. In order to maximize the safety elements associated with this ‘exposure’, It is pretty much staring us in the face that we learn at least the basic safety metrics associated with all things automotive. This includes such things as hiking, walking the dog, bike riding, driv..
Delegating: A Powerful Tool to Develop Others
Embark on a transformative leadership journey with Robert S. Grossman, Founder of Black Diamond Leadership, as he leads our highly anticipated webinar, "Delegating for Growth." With over 25 years of experience and a track record of coaching 500 leaders globally, Robert brings a wealth of expertise to guide you toward becoming a master delegator and achieving unparalleled success.In this dynamic webinar, you..
Detecting and Auditing for Fraud in Financial Statements Using Data Analysis
Tell-tale signs of accounting fraud include growing revenues without a corresponding growth in cash flows, consistent sales growth while competitors are struggling, and a significant surge in a company's performance within the final reporting period of the fiscal year.According to the ACFE, financial statement fraud is the least common type of fraud in the corporate world, accounting for only 10% of detecte..