Sandra Crowe, MA, PCC, the author of Since Strangling Isn't an Option.... (Perigee,’99, ‘08),and“I Didn’t Sign Up for This!: 7 Strategies for Dealing With Difficulty in Difficult Times”(Two Harbors Press, 2012) is a professional speaker, trainer, coach,and facilitator. Her focus is to impart communications skills to create awareness of ineffective behaviors and to move people and teams forward in their mission. Topics include: “How to Win in Difficult Interactions”, “Mindfulness: Moving from Chaos to Calm”, “Presenting to Diverse Audiences: From Nerves to Navigation”, “Three Fixes for the Five Team Dysfunctions”, “Dealing With Different Personality Types”, “What to Say to a Difficult Customer” Past clients include: The Executive Office of the President, The World Bank, Inter-American Development Bank, Federal Reserve Bank, National Association of Female Executives, Wireless Infrastructure Association, National Older Workers Career Center, Social Security Administration, FBI, Dept. of Agriculture, Marriott, Sony Corp., Southland Corp, Citicorp, The Discovery Channel, Sears, The Census Bureau, Union Labor Life Insurance, NASA and Depts. of Army &Navy, Food and Drug Administration (FDA), and the National Institutes of Health (NIH) Past Media Includes: NPR, CBS Morning News, To Tell the Truth, ABC7, WBAL-Baltimore, WUSA9, The Washington Post, The New York Times, LA Times, Cosmopolitan, Good Housekeeping, Woman’s World, Men’s Health, Dr. Toni Grant, WHUR, and To Tell the Truth(Will the real Sandra Crowe please stand up). Sandra has a passion for International Culture having lived in West Africa and spent time in Israel, Europe, Mexico, Central and South America and having driven from her home in Washington, DC to El Salvador.