Speaker Profile
WILLY VANDEBRANDE
Willy Vandenbrande has been working in the field of Quality Management for over 35 years; first as a quality manager and later as a consultant. In 1995 he founded QS Consult, a European consulting agency that assists organizations in various aspects of Quality Management. Today he is focusing on spreading his thoughts on quality through publications and presentations. His main topics are sustainability, the future of quality and face-to-face service quality.
Willy has delivered many presentations at international conferences (WCQI, EOQ, IAQ) and has written numerous articles on Quality Management. His thought provoking speeches are very much liked by audiences all over the globe.
Willy holds a Masters Degree in Civil Engineering and a Masters Degree in Total Quality Management. He holds a Six Sigma Black Belt Certification from the American Society for Quality (ASQ). Willy is an ASQ Fellow and an Academician of the International Academy for Quality (IAQ). Within IAQ he is the chair of the Quality in Planet Earth Concerns Think Tank. In 2019 he was awarded the ASQ E. Jack Lancaster Medal for outstanding leadership in promoting quality worldwide.
![Quality for a Sustainable Future Quality for a Sustainable Future](https://www.grceducators.com/image/cache/catalog/2022-Speaker%20/85-95%20-%20NEW%20IMAGE/Willy%20Vandenbrande-80x90.jpg)
Willy Vandebrande
August 21 2024
11 : 30 AM EST
60 Minutes
Quality for a Sustainable Future
As an introduction we point out how important sustainability is for the planet as a whole and how companies will be faced with increasing demands on their impact on society, in all aspects of the term. We also give a brief overview of how sustainability has been wrongly tackled in the past. Surprisingly there is still very little knowledge on the basics of sustainability, so to set the scene we will start w..
![The Impact on the Quality Professional of Quality 4.0 The Impact on the Quality Professional of Quality 4.0](https://www.grceducators.com/image/cache/catalog/2022-Speaker%20/85-95%20-%20NEW%20IMAGE/Willy%20Vandenbrande-80x90.jpg)
Willy Vandebrande
September 18 2024
11 : 30 AM EST
60 Minutes
The Impact on the Quality Professional of Quality 4.0
The feeling is sometimes created that technology itself leads the waves of change. As a consequence, companies look at their IT department thinking that digitization will make the company better and more competitive. But the key to success is to use the right technology at the right time and in the right way. Customers need be to served better and in a more efficient way to increase profitability. Better bu..
![A Novel Approach to Front Service Quality Improvement A Novel Approach to Front Service Quality Improvement](https://www.grceducators.com/image/cache/catalog/2022-Speaker%20/85-95%20-%20NEW%20IMAGE/Willy%20Vandenbrande-80x90.jpg)
Willy Vandebrande
October 23 2024
11 : 30 AM EST
60 Minutes
A Novel Approach to Front Service Quality Improvement
1. IntroductionIn this presentation we will look at how quality management can have an impact on face-to-face quality improvement. Part of it is related to making our current knowledge more attractive to people in services but the biggest problem is that some of our basic beliefs and tools are in contradiction with the essence of front end service situations involving human interactions. 2. Lost in translat..