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Control Freaks, Master Manipulators and Saboteurs: Dealing with your Nightmare Clients and Coworkers
Disrespect happens. No matter how we reinforce our expectations for workplace respect, we still encounter clients and coworkers who become our workplace nightmares. If ignored or handled badly, bad behavior can devastate a client relationship, team, or project like wildfire. Fortunately, there are many proactive, preventative measures that you can take to manage disrespect. With tools and an action plan, yo..
Controller Challenges in Changing Times New Roles of Controller as Strategic Partner
The turbulent ever-changing and technology driven world of business requires changing and evolving roles for controllers. The focus is currently more on the soft side of business, rather than accounting and reporting. It is more about people pleasing, than pencil pushing. Studies have shown the controllers who want to rise in the ranks to CFO must learn to put down their pencils and master the soft skills. ..
Corrective and Preventive Action (CAPA) and Root Cause Analysis
Recognize that CAPA is arguably the most important process in the quality management system because so much else depends on it. CAPA is used to handle not only poor quality (the traditional application) but also audit findings, customer complaints, and outputs of the management review. It can even be deployed against the other six Toyota production system wastes by treating them as "nonconformances" or, mor..
Crazy Chaos In Your Inbox? Calm The Chaos Today!
Studies show most people spend about 50% of their work time writing and answering emails, substantiating the fact that email is an indispensable part of the workday. Processing email can be tedious, boring, and often mind-numbing yet writing and responding to emails with speed and acumen is pivotal to your success.In this day we spend together, you will learn how to:Survive the email avalanche that dumps in..
Creating Employee Handbooks that Protect You and Support the Company’s Culture
The #metoo movement made it very clear that your employee handbook needs to show employees how to behave and what procedures must be followed when they don’t. Your handbooks must be legally compliant, and there are clear solutions to getting there. What’s exciting is those handbooks can also play a role in defining company culture! Do your employees want to read your handbook? Is it interesting? Attractive?..
Critical Thinking and Problem Solving Skills for Business Challenges
Every day at work, leaders are faced with many issues when making decisions. Some of our problems are big and complicated, while others may be more easily solved. There is no shortage of challenges and issues that can arise on the job. Critical thinking and problem-solving are two essential skills that leaders need to have. Critical thinking refers to the ability to use knowledge, facts, and data to effecti..
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Crypto – Auditing Assets and Liabilities
Embark on a comprehensive exploration of the evolving landscape of cryptocurrencies and their increasing significance in financial ecosystems. This webinar is tailored for auditors, financial professionals, and anyone seeking a nuanced understanding of the challenges and opportunities inherent in the audit processes of crypto assets and liabilities. We’ll begin with a concise definition of cryptocurrencies ..
Cryptocurrency Taxation
Blockchain and cryptocurrencies such as Bitcoin have been getting headlines for years now, first because of their increasing value, and lately because of a crash in value. Yet, few business professionals can grasp the intricacies, opportunities, and challenges posed by this new technology. Millions of crypto traders are searching daily for tax professionals with expert knowledge of crypto taxation. This web..
Cultural Competence - Interpersonal Communications and Diversity in the Workplace
In today's interconnected and globalized workforce, the concept of cultural competence has become more than just a buzzword it is a fundamental aspect of creating thriving, innovative, and inclusive workplaces. Cultural competence in the context of interpersonal communication and workplace diversity encompasses a broad spectrum of skills, attitudes, and strategies that foster understanding, respect, and col..
Culture Vs. Strategy: Unpacking the Breakfast Table Analog
In today's dynamic and unpredictable business landscape, the success and sustainability of organizations hinge on their ability to navigate the intricate interplay between culture and strategy. Welcome to our immersive webinar, "Culture vs. Strategy: Unpacking the Breakfast Table Analogy". where we embark on a 90-minute journey of deep dive into the core of organizational dynamics, equipping you with the kn..
Currency Transaction Reports (CTRs): How to Deal with Common Issues for Filing
Under the Bank Secrecy Act (BSA), there are reporting obligations for financial institutions doing business in the US. A currency transaction report is one of those obligations. A CTR must be filled out whenever a customer conducts a currency transaction over $10,000. There are some exemptions which we will go over as well. Remember with CTRs, it is a form we file to help prevent money laundering, We are go..
Current Good Manufacturing Practices
Current Good Manufacturing Practices, which include current good documentation practices, and elements of continuous improvement are both a law (regulations) and the right thing to do for any manufacturing operations.During this webinar, we will focus on 15, basic-to-intermediate, practices, including what they mean, how they work together, and why they stimulate continuous improvement (and yes, they do not..
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Customer Relationship Management: Strategic Methods to Manage Relationships
Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with cus..
Customer Service for High-Impact Teams
In this program, we will review a range of topics, including an exploration of the current customer service landscape. We will provide information and insights regarding the key trends and challenges surrounding customer service and give examples of exceptional customer service. We will also touch on strategies to improve the performance of customer service teams. Throughout the workshop, we will emphasize ..