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Managing Difficult Conversations and People
This session will outline and more importantly implement the elements of effective delivery of difficult conversations and the people we have them with. This course will show participants how to make the most difficult of conversations easier, whether it’s with a boss, colleague, or employee. It will outline typical conversational patterns, how we get stuck in them and how to have more conversational and ph..
Managing Micro-aggressions in the Workplace
Microaggressions are the everyday slights, insults, putdowns, invalidations, and offensive behaviors that people from marginalized groups experience in daily interactions with generally well-intentioned people who may be unaware that they have engaged in demeaning ways. Confronting microaggressions can be a daunting task, especially for those instances that are rooted in unintentional and unconscious bias o..
Managing Stress as an Executive Assistant: Getting Out of Overwhelm
Workplace negativity and stress affect more people and organizations today than ever. The advent of the pandemic intensified the level of stress most organizations experienced, whether people were onsite or working from home. Managers and team members alike report being more stressed as they are being asked to do more with less. Learn strategies to reduce your personal stress and create a positive, more pro..
Managing Virtual and Hybrid Teams
What participants will take away is the ability to use language and the team rules of engagement in a more powerful way, specifically to use tools more effectively in dealing with team issues, and interpersonal concerns. As a result, participants will feel more comfortable confronting difficult issues, creating more productive outcomes, and feeling more engaged in what they do. This combination will allow t..
Managing You Managing this Change!
We are all experiencing changes right now, not only ones that we didn’t sign up for, but in many ways ones that symbolize a loss as well as a gain. This session will unpack what the losses are, how we deal with them, as well as how to focus on and embellish the gains that are embedded within the losses. It will help you think about ways to maximize this moment, seize opportunities and come out of this in a ..
Marketing to Medicare or Medicaid Beneficiaries - What You Can and Cannot Do
This program will discuss the Federal Anti-Kickback Statute, what it prohibits, its penalties, its scope and its exceptions. It will also discuss how the Medicare and Medicaid Patient and Program Protection Act of 1987 changed the Act and how it is administered. It will also discuss how the 1987 Act added protections for entities covered by the AKS. The program will also review guidance from the Department ..
Mastering Chart and Graph Essentials in Excel
Imagine impressing your team, executives and clients with your new skills, presenting data visually in engaging professional charts!Effective charting is a strongly “in-demand” and valuable skill to possess in the government, private and education sectors.Charts (graphs) can present information for decision makers and researchers in appealing presentations, making it easier to interpret data.A visually-orie..
Mastering Excel Fundamentals Through to Intermediate Level
Microsoft Excel is the market leader in data tables, spreadsheets, calculations and charts through to powerful data management, Pivot Tables, professional graphs and automation of repetitive tasks.Confident skills in this most popular and powerful application are essential in banking, finance, business, government and education sectors.Gain a solid foundation to efficiently build your knowledge to work smar..
Mastering Inbox Productivity: Strategies for Busy Professionals
In today's fast-paced digital world, email management has become a critical skill for professionals across all industries. The talk addresses the common challenge of email overload and offers practical solutions to transform your inbox from a source of stress into a powerful productivity tool.This engaging session is designed for busy professionals who find themselves constantly battling a flood of emails, ..
Mastering the Art of Controlled Urgency
Organizations these days act in two common modalities, either everything is urgent or nothing really is. In order to find some sense of logic and prioritization. Leaders must develop an astute attitude to guide their institutions through real emergencies and those situations that could be defined as not pressing. Based on current research and available data, assertive strategies can be put in place to navig..
Mastering the Art of Making Sound Credit Choices
Are you a credit manager, credit analyst, or collection specialist looking to sharpen your skills and make more informed credit decisions? Join our exclusive webinar, "Mastering the Art of Credit Decisions: A Roadmap to Success," and take your credit analysis expertise to the next level.In this dynamic and informative session, we will guide you through the entire credit decision-making process, equipping yo..
Mastering Unemployment Hearings: A Comprehensive Guide for HR Professionals
Unemployment hearings have emerged as a critical aspect of HR management, requiring a nuanced understanding of legal frameworks, documentation, and strategic communication. This session offers a deep dive into the complexities of unemployment hearings, addressing key topics such as legal considerations, documentation best practices, and effective communication strategies. Participants will gain ..
Mastering YouTube: Creating a Search Engine Optimized Channel
In today’s digital age, where online presence is paramount for businesses, YouTube stands out as a powerful platform for reaching a vast audience. With over a billion users and an astonishing 500 hours of content uploaded every minute, YouTube has solidified its position as the second most used search engine worldwide, second only to its parent company, Google. Leveraging the potential of this platform can ..
Mental Health Matters: Creating A Supportive Work Environment
Join us for an insightful webinar titled 'Mental Health Matters: Creating A Supportive Work Environment'. This impactful session aims to shed light on the crucial aspect of mental health in the workplace and provides practical steps towards fostering a supportive, empathetic, and resilient work culture.In today's fast-paced corporate world, mental health often takes a backseat, leading to decreased producti..
Mental Illness, ADAAA, and the Workplace: Taking Responsibility as an Employer
More and more people are complaining of feeling depressed, hopeless, and just plain out of sorts. Therapists indicate that more and more people are seeking therapy, especially since the 2016 election. Millennials, the largest workgroup in our workplaces, have an increase in depression. These are your employees—what are your responsibilities as a manager or HR professional in recognizing and helping them? Ho..