Speaker Profile
ZALONYA ALLEN
Dr. ZaLonya Allen is a professional leadership speaker and trainer with over fifteen years experience delivering hundreds of presentations for organizations throughout the country including Ford UAW, Edison, Society for Human Resource Management, Federally Employed Women, Clemson University, International Association of Administrative Professionals and Roanoke College to name a few. As an educator, she has taught at all levels of higher education from community college to graduate school. She spent nearly ten years in the corporate world and has served in numerous leadership positions including board member for the National Speakers Association of Michigan and President of the National Entrepreneurs Association. Dr. Allen is a graduate of the University of Michigan, Wayne State University and North Central University. She holds degrees in industrial relations, sociology and two degrees in psychology with a focus in I/O psychology. Dr. Allen is a member of the American Psychological Association and continues to work as a psychology professor.
Conflict Resolution for Managers
It is vital for managers to have effective tools to prevent and resolve conflict whether it is conflict among team members or conflict with clients and customers. This course will provide you with simple effective techniques that you can apply to reduce conflict including a 3 step formula to diffuse difficult situations immediately. Managing conflict effectively allows companies to increase productivity, fa..