Constructive Disagreement: How to Resolve Differences To Get The Best Results
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Speaker : AMY J KEELY
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When : Monday, March 24, 2025
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Time : 01 : 00 PM EST
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Amy J. Keely is an award-winning supply-chain marketer with over twenty years of business experience working for small businesses as well as billion-dollar corporations - in a variety of industries – primarily within the disciplines of marketing and operations.
Amy’s specialty areasinclude supply chain marketing, generational workforce management, small to midsized business growth, and healthcare advocacy. She holds a Bachelor of Arts in English from the University of Michigan with an influence in psychology and communication, and attended Cambridge University in the UK for International Studies. She also holds a Master’s in Business Administration (MBA), a Master of Education (M.Ed.); and a Ph.D. ABD in Philosophy, Aesthetics, and Art Theory.
Her successful marketing campaigns have resulted in earning the highly prestigious industryawards of the American Marketing Association Award and Silver Microphone Award. Amy has traveled extensively throughout the U.S. and globally to countries in Europe and India. It has helped her have a deeper understanding of various cultures in global business.
She has taught classes at both business colleges and art schools in the following disciplines: Management, Business/Business Law, Marketing (Advertising/Digital Media, Public Relations, Sales, Customer Service), Human Resources, English, Communications, Photography, and Fashion Merchandising (Consumer Behavior, Visual Merchandising, Import/Export Taxation, Inventory & Stock Control, Forecasting, etc.).
In addition to published case studies written for the workforce management industry, she is a published author from one of her Ph.D. papers titled The Evaluation or Valuation of Art: An Artist’s Dilemma. Her peer reviewed paper was published in the International Journal of Art and Art History. She is a keynote speaker at major events and conferences as well as being invited to speak at a TEDx event at Grand Valley State University.
Understanding the different types of workplace conflict is essential for organizations to address issues effectively and promote a positive work environment. Strategies for managing conflict include open communication, active listening, conflict resolution training, mediation, and fostering a culture of respect, inclusivity, and collaboration.
Given we are discussing complex individuals with unique perspectives, a neutral approach is necessary. It begins by defining the different types of psychological states that can foster conflict in the workplace. These then impact the different types of conflict that will be discussed that can erupt in the workforce.
There are key conflict resolution strategies that will be provided in this course. An exploration of each along with examples will be provided. They will be defined with examples to show conflict complexities as each party may have valid reasons for being in conflict.
Additionally, once the different types of conflict have been defined, mediation and resolution techniques will be provided. These will show how leadership sets the tone for the organization by fostering a culture of respect. This can include how to use the “agree to disagree” philosophy and acceptable tools that employees can use to resolve their own conflicts before management must become involved. This includes tactics used to find a compromise where both parties can agree to a resolution. However, there may be situations that can become dangerous. These situations should be defined, and employees educated when to quickly seek out management support.
Finally, situational case studies will be provided, and these can be used as role-playing devices for corporate learning and development.
Areas Covered
Learning outcomes include:
- Defining and Understanding Conflict
- Identifying Useful Communication Skills
- Understanding and Using Emotional Intelligence
- Problem-Solving and Decision-Making
- Conflict Negotiation Skills and Resolution Techniques
- Cultural and Demographic Competence
- Cultivate Leadership and Collaboration Skills
- Conflict Prevention and Management
- Conflict Resolution Management Learning & Development
Who Should Attend
- Small and Mid-level Business Owners (500 employees or less)
- Corporate Leadership (500+ employees)
- Sales Managers and others in Leadership Roles
- Human Resource Professionals
- Corporate Account Managers and their Operational Leadership
Why Should You Attend
Conflict in the work environment is detrimental to the success of everyone involved. It is important to find methods of resolving these conflicts before they balloon into bigger problems. This course will provide the necessary tools for managers to disarm an explosive situation before it gets out of hand. There are several negative outcomes this course will teach you to avoid in your workplace environment as well as your personal relationships.
- Decreased Productivity: This will avoid having your employees become distracted by ensuing conflict which leads to low company morale which results in decreased productivity.
- Work Disruptions: Workplace differences can create work stoppage and the need for management intercession resulting in missed deadlines.
- Project Failure: Workplace differences lead to a lack of team cohesion that results in the inability of your team to complete projects on time and effectively.
- Emotional Stress: Workplace Differences create a workspace that causes employees to dread going into their job and increases absenteeism along with a higher employee turnover rate.
- Absenteeism: Workplace differences create a conflict that employees will try to avoid, and you will have increased call offs.
- Turnover and Termination: Workplace differences can create a toxic environment resulting in some employees seeking employment elsewhere and management forced to terminate some employees.
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$160.00
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