Delivering Feedback to Non-Receptive Employees
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Speaker : BEVERLY HATHORN
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When : Wednesday, April 16, 2025
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Time : 01 : 00 PM EST
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Beverly Hathorn is an accomplished leader with over 30 years of experience in team development and customer service excellence. As the Owner of Beverly Hathorn Consulting, she has worked with organizations of all sizes to build collaborative teams that thrive and drive business success.
Beverly’s expertise in team building, process improvement, stems from her years as a leader, where she transformed underperforming teams into cohesive groups. With a hands-on approach and a passion for empowering employees, she specializes in teaching practical strategies that foster trust, accountability, and innovation within teams.
Her Project Management and Human Resources certifications, coupled with her extensive experience as a Customer Success Consultant, provide her with a deep understanding of what it takes to build collaborative and dynamic teams.
Participants in Beverly’s course can expect a practical learning experience, where they will gain the tools and insights necessary to create a collaborative team environment that achieves results.
Delivering Feedback to Non-Receptive Employees is a transformative course that empowers leaders to navigate feedback conversations with confidence and empathy. While the task of feedback may not be particularly exciting and fun, it is essential for managers and leaders to engage in constructive feedback conversations to foster a culture of continuous improvement and employee development.
In this course, participants will gain usable skills and insights to foster a culture of open communication, inspire growth and professional development, and drive positive change within their organizations.
Areas Covered
- Build Trust/Develop Rapport
- Cultivate a Culture of Feedback as an Opportunity
- Focus on Behavior, Not Personality
- Apply the “SBI” Model: Situation-Behavior-Impact (SBI).
- Choose the Right Setting
- Be Specific
- Acknowledge Strengths
- Be Clear on What is Expected Going Forward
- Support Self-Assessment
- Follow Up
- Lead by Example
Who Should Attend
Jr. Managers, First Level Managers, Second Level Managers, Team Leads, Entrepreneurs, Small to Medium Size Business Owners, Product Managers, Customer Service Managers, Contact Center Directors,
Why Should You Attend
Not delivering feedback to these employees could result in:
- Lack of Performance Improvement
- Increased Turnover Rates
- Negative Impact on Team Dynamics
- Ineffectiveness of Performance Management Systems
- Decreased Organizational Performance
- Breach of the Leader Responsibility
- Escalation of Issues
Topic Background
Delivering feedback is important to professional growth and development. The type and delivery of feedback is as impactful as the content. When we speak of “Constructive Feedback”, we are engaging in opportunities to help employees understand their strengths and areas for improvement, and we are working to foster a culture of continuous learning and improvement.
However, providing feedback to defensive or non-receptive employees can be challenging and requires tact, and diplomacy.
With that, delivering feedback to non-receptive employees requires careful planning, empathy, and sensitivity.
In this course, we will attempt to outline some of the key strategies and best practices to effective delivery of feedback to non-receptive employees.
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$160.00
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